Shift Lead (Support & Operations)

HCL Technologies Limited; Dadri; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited is seeking a Linux Systems Support professional to handle escalated incidents and perform advanced troubleshooting in Linux environments. The role focuses on quick resolution of critical production issues, root cause analysis, and collaboration with L1 and L3 teams to implement fixes and follow SLA standards.

Responsibilities include system performance tuning, filesystem/LVM management, boot issue resolution, and automation via shell scripting.

Formación

• Strong Linux knowledge including filesystem and network concepts.
• Experience with SSSD/LDAP authentication and patch management.
• Proficient in scripting with Bash or Python for automation.

Responsabilidades

• Analyze system performance and tune Linux systems.
• Handle escalated incidents and perform root cause analysis.
• Troubleshoot OS and application issues.
• Manage filesystems and LVM, extend and troubleshoot disks.
• Handle boot issues (GRUB, kernel panic, recovery).
• Manage users, permissions, and authentication (SSSD/LDAP).
• Perform OS patching and upgrades.
• Maintain and troubleshoot NFS, CIFS, and network mounts.
• Run services and support applications.
• Analyze logs and identify recurring issues.
• Validate backups and assist recovery.
• Automate tasks using shell scripting.
• Participate in on-call support and major incident bridges.
• Create and maintain technical documentation and SOPs.
• Escalate critical issues with detailed logs.

Conocimientos

Linux system administration

Filesystem management

Networking

SSSD/LDAP

Patching

Troubleshooting

Bash scripting

Python scripting

Descripción del empleo

Acts as second-level support responsible for handling escalated incidents and performing advanced troubleshooting in Linux environments. Ensures quick resolution of critical production issues while maintaining system stability and performance. Works closely with L1 and L3 teams to implement fixes, perform root cause analysis, and follow SLA and operational standards

Key Responsibilities

Key Responsibilities

Analyze system performance and tune systems

Handle escalated incidents and perform RCA

Troubleshoot complex OS and application issues

Perform filesystem and LVM management (extend, mount, troubleshoot disk issues)

Handle boot-related issues (GRUB, kernel panic, recovery mode)

Manage users, permissions, and authentication (SSSD/LDAP)

Perform OS patching and upgrades

Maintain and troubleshoot NFS, CIFS, and network mounts

Manage services and support applications

Analyze logs and identify recurring issues

Validate backups and assist recovery

Automate tasks using shell scripting

Participate in on-call support and major incident bridges

Create and maintain technical documentation and SOPs

Escalate critical issues with detailed logs

Skill Requirements

Other Requirements

Required Skills

Strong Linux knowledge, filesystem, networking, SSSD/LDAP, patching, troubleshooting, Scripting (Bash or Python).

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September2026totaled $14.8billion.