Track Lead (Support & Operations)

HCL Technologies Limited; Gautam Buddha Nagar; On-site; INR 800,000 - 1,400,000; Full time

Job summary

HCL Technologies Limited is seeking an Operations Manager focused on continuous improvement, problem-solving, and meeting client SLAs while empowering teams through effective people management. The role emphasizes leading and mentoring project teams with transparent communication of goals.

Expect to drive process development, optimize reporting, and ensure deliveries align with client expectations across a dynamic technology services environment.

Qualifications

• Focus on continuous improvement and problem-solving.
• Meet client SLAs.
• Empower teams through effective people management.
• Lead and mentor the project team and ensure transparent communication of project goals.

Responsibilities

• Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
• Understand client requirements and ensure the support team meets client expectations.
• Lead and mentor the project team and ensure transparent communication of project goals.
• Bring new ideas and innovation for process development and overall organizational progress.
• Provide solutions commensurate with customers' needs within the given environment to drive business results.

Skills

Continuous improvement

Problem solving

Client SLA management

People management

Team leadership

Job description

Operations Management with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

• 1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
• 2. Understand client requirements and accountable in ensuring support team is meeting client expectations.
• 3. To lead and mentor the project team and ensure transparent communication of project goals.
• 4. Brining new ideas and innovation for process development and overall organizational progress.
• 5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September2026totaled $14.8billion.