SharePoint & Power Automate Support Engineer

Systems Plus Pvt. Ltd.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Systems Plus Pvt. Ltd. is seeking a SharePoint & Power Automate Support Engineer in Pune for 6–9 years of experience. The role covers SharePoint Online administration, development, and support within a Managed Services framework.

You will manage sites, lists, libraries, and permissions, while building and troubleshooting Power Automate flows. Strong ITSM familiarity (ServiceNow) and document management experience are essential.

Qualifications

• 6–9 years of experience in SharePoint Online development, administration, and support.
• Hands-on administration of SharePoint Online: sites, site collections, lists, libraries, and permissions.
• Experience in SharePoint customization, maintenance, and document management systems.
• Strong knowledge of Power Automate flows and integration with Microsoft 365.
• Experience in L2/L3 application support and ITSM tools like ServiceNow.

Responsibilities

• Lead and support SharePoint Online development, administration, and application support in a Managed Services context.
• Manage sites, site collections, lists, libraries, metadata, versioning, and permissions.
• Customize and maintain SharePoint sites, forms, lists, libraries per business requirements.
• Support SharePoint-based document management systems with metadata, workflows, and lifecycle management.
• Manage permissions, sharing, inheritance, and troubleshoot access issues.
• Develop and troubleshoot Power Automate cloud flows and automated workflows.
• Investigate failed flows, connector issues, authentication errors, and perform fixes.
• Support SharePoint-integrated workflows and document approvals, including e-signature integrations where applicable.
• Ensure integration with Microsoft 365 services and troubleshoot related issues.
• Perform minor configurations changes and production issue management.
• Provide L2/L3 incident investigation, root cause analysis, and recurring issue resolution.
• Utilize ServiceNow or similar ITSM tools to handle incidents, service requests, problems, and changes per SLA.
• Maintain technical documentation and SOPs, troubleshooting guides, and knowledge articles.
• Coordinate with stakeholders in a Managed Services delivery model and uphold SLAs during shifts.

Skills

SharePoint Online

Power Automate

ITSM

Incident management

L2/L3 support

Tools

ServiceNow

Job description

SharePoint & Power Automate Support Engineer

Location: Pune

Employment Type: full-time

Designation: SharePoint & Power Automate Support Engineer

Job Details

Experience: 6–9 years

Key Responsibilities

• 6–9 years of experience in SharePoint Online development, administration, and application support, preferably in a Managed Services environment.
• Hands‑on experience in SharePoint Online administration, including sites, site collections, lists, libraries, content types, metadata, versioning, and permissions management.
• Experience in SharePoint customization and maintenance, including configuring sites, forms, lists, libraries, and existing solutions based on business requirements.
• Experience in SharePoint‑based document management systems (DMS), including document collaboration, metadata management, approval workflows, and document lifecycle management.
• Strong understanding of SharePoint permissions and access management, including user and group permissions, sharing configurations, permission inheritance, and troubleshooting access issues.
• Hands‑on experience in Microsoft Power Automate, including creating, maintaining, and troubleshooting cloud flows, automated triggers, approval workflows, and business process automation.
• Experience in Power Automate troubleshooting, including investigating failed flows, connector issues, authentication errors, run history, and implementing corrective actions.
• Experience supporting SharePoint-integrated workflows and document approval processes, including electronic signature integrations where applicable.
• Working knowledge of SharePoint and Power Automate integrations with Microsoft 365 services and other connected systems, including troubleshooting integration‑related issues.
• Experience in application maintenance and minor enhancements, including modifying existing configurations, workflows, and solutions based on approved requirements.
• Hands‑on experience in L2/L3 application support, including incident investigation, root cause analysis, recurring issue resolution, and production issue management.
• Experience using ServiceNow or similar ITSM tools to manage incidents, service requests, problems, and changes in accordance with defined SLAs.
• Strong understanding of ticket prioritization, escalation management, and production support processes, with the ability to investigate and resolve issues independently.
• Experience in technical documentation and knowledge management, including maintaining SOPs, troubleshooting guides, knowledge articles, and operational reports.
• Ability to work effectively in a Managed Services delivery model, coordinating with stakeholders, maintaining service quality, adhering to SLAs, and providing support during the required shift hours.