Office 365 Administrator (L2)

Genpact; Dadri, Hyderabad, Bengaluru; Hybrid; INR 700,000 - 1,000,000; Full time

Job summary

Genpact is seeking a skilled Office 365 Administrator & SharePoint (L2) in India for hands-on administration of SharePoint Online, Exchange Online, Teams and Entra ID. You will handle site governance, permissions, user provisioning and service health, while supporting end users and ITSM processes. Immediate joiners preferred with 5–10 years experience.

The role requires strong troubleshooting, security controls, and collaboration across IT teams to ensure compliant, stable operations.

Qualifications

• Demonstrated ability to manage SharePoint Online sites, libraries, permissions and content lifecycle.
• Experience with Exchange Online, Teams, OneDrive for Business and Entra ID (Azure AD).
• Familiarity with ITSM processes, incident management and governance policies.

Responsibilities

• Administer and support Microsoft 365 services including Exchange Online, Teams and OneDrive.
• Manage user provisioning, licenses, groups, shared mailboxes and access permissions.
• Troubleshoot mail flow, authentication issues and service health; ensure secure access controls.
• Configure SharePoint sites, permissions, migration support and retention policies.
• Create KBs, SOPs and assist with governance and compliance requirements.

Skills

Troubleshooting

End-user support

Governance enforcement

Tools

SharePoint Online

Office 365 Admin Center

Azure AD

Exchange Online

PowerShell

Power Automate

Job description

Office 365 Administrator & SharePoint (L2)

Location: Hyderabad, Delhi NCR

Experience: 5-10 years

Immediate Joiners Preferred.

Rotational Shift

Role Summary:

We are seeking a skilled and proactive SharePoint and Office 365 Administrator (L2) with strong hands‑on experience in SharePoint Online, Microsoft 365 tenant administration, Exchange Online, Teams, OneDrive for Business, and identity/access support. The resource will be responsible for day-to-day administration, troubleshooting, site and permission management, service request fulfillment, governance enforcement, and end-user support across the Microsoft 365 collaboration ecosystem.

The ideal candidate should have practical experience managing SharePoint sites, libraries, lists, permissions, O365 services, security controls, and service health, along with strong troubleshooting skills and the ability to work within ITSM processes to ensure secure, compliant, and stable operations.

Key Responsibilities

Office 365 / Microsoft 365 Administration

• Administer and support Office 365 / Microsoft 365 services including:
• Exchange Online
• Microsoft Teams
• OneDrive for Business
• SharePoint Online
• Microsoft Entra ID (Azure AD)
• Manage user provisioning, license assignment, distribution groups, shared mailboxes, Microsoft 365 groups, and access permissions.
• Troubleshoot mail flow, calendar, Teams collaboration, and authentication issues.
• Monitor Microsoft 365 service health and resolve service-related incidents.
• Support MFA, Conditional Access, guest access, external sharing, and identity-related access controls.

SharePoint Online

• Administer SharePoint Online sites, hub sites, communication sites, team sites, document libraries, lists, pages, permissions, and content management.
• Design, maintain, and support SharePoint information architecture, site hierarchy, navigation, metadata, and document management standards.
• Configure sensitivity‑aware sharing, retention labels, versioning, content approval, content types, and document lifecycle controls.
• Support SharePoint migrations, content restructuring, permission clean‑up, storage reviews, and site lifecycle activities.
• Troubleshoot SharePoint access, synchronization, document library, external sharing, search, and performance‑related issues.

Power Automate & Workflow Support

• Support basic to intermediate Power Automate workflows connected with SharePoint, Outlook, Teams, Forms, and Excel.
• Assist business users in automating SharePoint‑based approval, notification, and data collection processes.
• Monitor, troubleshoot, and optimize existing automation flows.
• Follow governance standards for flow ownership, connectors, permissions, and operational handover.

Security & Compliance

• Support Microsoft Purview, retention, eDiscovery, audit, and compliance‑related configurations for SharePoint and O365 workloads.
• Implement and support Data Loss Prevention (DLP), external sharing controls, guest access governance, and secure collaboration policies.
• Manage retention labels and compliance configurations.
• Assist with audit reports and compliance requirements.
• Ensure adherence to organizational security standards.

Incident & Service Request Management

• Handle L2 incidents and service requests within SLA.
• Perform root cause analysis and documentation.
• Coordinate with Microsoft support for product‑related issues.
• Create and maintain KB articles, SOPs, and operational documentation

Technical Skills Required

Microsoft 365:

• Exchange Online
• Microsoft Teams
• OneDrive for Business
• Microsoft 365 Admin Center
• Microsoft Entra ID (Azure AD)
• Licensing
• Groups
• Shared Mailboxes
• Service Health

SharePoint Online:

• Site Collections
• Hub Sites
• Communication Sites
• Team Sites
• Document Libraries
• Lists
• Permissions
• Metadata
• Content Types
• External Sharing
• Search
• Migration Support

Security & Compliance:

• MFA
• Conditional Access Support
• DLP
• Retention Policies
• Sensitivity Labels
• Audit Logs
• Guest Access Governance
• External Sharing Controls

PowerShell & Automation:

• PowerShell for O365 and SharePoint administration
• Exchange Online PowerShell
• SharePoint Online Management Shell
• Basic Microsoft Graph awareness
• Power Automate support

Preferred Skills:

• MS-900 (Microsoft 365 Fundamentals)
• MS-102 (Microsoft 365 Administrator)
• Experience administering SharePoint Online sites, permissions, content lifecycle, and external sharing policies
• Hands‑on experience with Exchange Online, Teams, OneDrive, and Microsoft 365 Admin Center operations
• SharePoint Online migration, permission clean‑up, storage governance, or intranet support experience
• Basic Power Automate knowledge for SharePoint-driven approval and notification workflows

Soft Skills:

Candidates should demonstrate hands‑on experience in:

• SharePoint Online site, library, list, and permission administration
• Troubleshooting SharePoint access, broken inheritance, sync, external sharing, and content lifecycle issues
• O365 license management, user provisioning, shared mailbox, distribution list, and Microsoft 365 group administration
• Teams and OneDrive administration, including collaboration controls and user support
• Conditional Access basics
• MFA implementation
• DLP policies
• PowerShell‑based administration for Exchange Online, SharePoint Online, and O365 reporting
• SharePoint migration support, storage review, site lifecycle governance, and permission clean‑up
• Basic Power Automate workflows integrated with SharePoint and Outlook