SFCC Lead QA

Dentsu Aegis Network Ltd.; India; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Dentsu Aegis Network Ltd. is seeking a senior QA professional to validate Salesforce Commerce Cloud implementations across storefronts, checkout flows, and post-purchase journeys in a dynamic retail environment.

You will drive end-to-end QA for major releases, coordinate across teams, and mentor junior engineers while ensuring alignment with release plans, quality metrics, and UAT support. This role is based in Bengaluru, India with permanent employment.

Qualifications

• Bachelor’s degree or equivalent in CS/IT/Engineering or related field.
• Equivalent practical QA experience may be considered.

Responsibilities

• Validate SFCC storefront, checkout, and post-purchase journeys.
• Test SFCC integrations with OMS, Payment, Tax, and Shipping.
• Lead end-to-end QA for major releases and holiday deployments.
• Coordinate testing across multiple teams and stakeholders.
• Mentor junior/mid-level QA engineers.
• Prepare test plans, strategies, and risk assessments.
• Support UAT, production validation, and hypercare.

Skills

SFCC testing

BM configurations

E-commerce testing

Storefront/Checkout testing

Cross-browser testing

Accessibility testing

Localization testing

Test planning

UAT

Agile/Scrum

End-to-end QA leadership

Release planning

Quality reporting

UAT support

Mentoring QA

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Postman

Selenium/Playwright

Katalon

Job description

Must-Have Qualifications & Skills

• Education Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• Equivalent practical experience in Quality Assurance / Quality Engineering may also be considered.
• Key Skills Strong hands-on experience in Salesforce Commerce Cloud (SFRA/Storefront Reference Architecture) testing.
• Deep understanding of SFCC Business Manager (BM) configurations and administration.
• Expertise in end-to-end eCommerce order lifecycle validation.
• Knowledge of SFCC catalogs, price books, promotions, campaigns, inventory, and customer groups.
• Strong understanding of B2C Commerce architecture and integration touchpoints.
• Experience validating storefront, checkout, and post-purchase customer journeys.
• Functional, Regression, Integration, System, UAT, and Smoke Testing.
• Cross-browser and Cross-device testing.
• Responsive Web Testing across desktop, tablet, and mobile platforms.
• Accessibility (WCAG) testing and validation.
• Localization and Internationalization testing.
• Test Planning, Test Strategy, Risk Assessment, and Defect Management.
• Ability to translate business requirements into comprehensive test scenarios.
• Hands-on experience validating integration between SFCC and OMS, Payment, Tax, and Shipping systems.
• Experience 7+ years of QA experience with at least 3-5 years in Salesforce Commerce Cloud (SFCC) testing.
• Proven experience testing complex eCommerce applications with high transaction volumes.
• Hands-on experience validating SFCC implementations, enhancements, and production releases.
• Experience working with Agile/Scrum delivery models and participating in sprint activities.
• Experience coordinating testing activities across multiple teams and stakeholders.
• Experience leading end-to-end QA efforts for major releases and holiday/business-critical deployments.
• Experience in test estimation, release planning, and quality reporting.
• Experience supporting UAT, production validation, hypercare, and post-release quality monitoring.
• Experience mentoring junior and mid-level QA engineers.

Good-to-Have Qualifications & Skills

• Experience with SFRA and Headless Commerce implementations.
• Exposure to Composable Commerce architecture.
• Experience in native Mobile App testing (iOS and Android).
• Knowledge of Google Analytics, Adobe Analytics, or web tracking validation.
• Experience testing multi-site, multi-language, and multi-currency storefronts.
• Familiarity with loyalty, subscription, and marketplace eCommerce models.
• Exposure to cloud environments and release management processes.
• API Testing using Postman or similar tools.
• Exposure on Selenium, Katalon, or Playwright automation

Additional Skills

• Leadership & Ownership of QA sign-off discussions and release readiness assessments.
• Drive quality metrics, defect leakage analysis, and continuous improvement initiatives.
• Review and approve test cases, test execution reports, and release documentation.
• Identify project risks and proactively recommend mitigation strategies.
• Act as the QA point of contact for business and technical stakeholders.
• Strong analytical and troubleshooting skills for complex eCommerce issues.
• Excellent stakeholder management and communication skills.
• Ability to work with global distributed teams.
• Facilitate defect triage sessions and quality review meetings.
• Support business demonstrations, sprint reviews, and UAT activities.
• Promote automation opportunities and test optimization strategies.
• Establish and maintain reusable regression suites.

Location: DGS India - Bengaluru - Manyata N1 Block

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work