SFCC Business Analyst

Amol Technologies; Nashik District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amol Technologies is seeking a Production Operations Specialist to support and resolve complex cross-system issues across SFCC, OMS, and related platforms. The role emphasizes end-to-end ownership, clear communication, and rigorous documentation in fast-paced environments.

The successful candidate will analyze incidents, coordinate with internal and external teams, and drive timely resolutions while maintaining high quality production support for e-commerce ecosystems.

Responsibilities

• Analyze complex cross-system issues and propose actionable, solution-oriented recommendations.
• Communicate clearly with full context to ensure alignment across internal teams.
• Maintain rigorous organization, documentation, and information management throughout investigations.
• Operate independently with strong judgement, prioritization, and self-direction.
• Collaborate with internal and external partners to accelerate issue resolution and remove blockers.
• Act as a dependable, professional point of contact with end-to-end ownership of issues.
• Provide solution-first updates focused on recommendations.
• Demonstrate confidence, independence, and leadership during incident triage.
• Engage stakeholders to identify risks, remove blockers, and drive resolution.

Skills

Analytical thinking

Communication skills

Autonomy

Organizational skills

Production support experience

Tools

SFCC

IBM Sterling OMS

OMS

REST/SOAP APIs

Log analysis

Monitoring tools

Job description

Amol Technologies is a developing Global Software Development organization headquartered at Nashik, India. We are a group of profoundly gifted technologists taking into account our customer's needs. With an unmatched ability pool of profoundly talented Software Engineers, we have the specialized aptitudes, responsibility and industry information to convey custom applications on schedule and inside spending plan.

Job Description

We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high‑quality Production Support. The ideal candidate excels at navigating complex cross‑system issues, driving end‑to‑end ownership, and partnering with internal and external teams to ensure timely resolution.

Key Responsibilities

• Analyze complex cross‑system issues and propose actionable, solution‑oriented recommendations.
• Communicate clearly with full context to ensure alignment across internal teams.
• Maintain rigorous organization, documentation, and information management throughout investigations.
• Operate independently with strong judgement, prioritization, and self‑direction.
• Collaborate with internal and external partners to accelerate issue resolution and remove blockers.

Client Expectations for the ProdOps Role

• Act as a dependable, professional point of contact with full end‑to‑end ownership of issues.
• Provide solution‑first updates focused on recommendations rather than open questions.
• Demonstrate confidence, independence, and leadership during incident triage.
• Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.

Required Skills & Experience

• Strong analytical and problem‑solving skills with the ability to diagnose complex issues.
• Excellent verbal and written communication with emphasis on clarity and context.
• Ability to operate autonomously in high‑pressure, fast‑paced environments.
• Strong organizational skills for managing investigations and documentation.
• Experience in Production Support or operational roles within technology environments.

Technical Skills

• Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations.
• Order Management Systems (OMS) — hands‑on experience with order flows and exceptions.
• IBM Sterling OMS — working knowledge preferred, plus understanding of integration patterns.
• Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.
• Experience with major incident management processes.
• Exposure to e‑commerce and fulfillment ecosystems.
• Experience collaborating across product, engineering, and client teams.