SFCC Business Analyst

AMOL TECHNOLOGIES; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

AMOL TECHNOLOGIES is seeking a Production Operations Specialist to deliver reliable production support. You will analyze cross‑system issues, own end‑to‑end incident resolution, and partner with internal and external teams to ensure timely resolution.

The role requires strong analytical skills, clear communication, and the ability to operate autonomously in a fast‑paced environment. Experience with SFCC, OMS, IBM Sterling OMS, REST/SOAP APIs, and incident management is highly valued.

Qualifications

• Strong analytical and problem‑solving skills for diagnosing cross‑system issues.
• Excellent verbal and written communication with clarity and context.
• Ability to operate autonomously in high‑pressure, fast‑paced environments.
• Strong organizational skills for investigations and documentation.
• Experience in Production Support or operational roles in technology.

Responsibilities

• Analyze complex cross‑system issues and propose actionable recommendations.
• Communicate with full context to ensure alignment across teams.
• Maintain documentation and information management during investigations.
• Operate independently with good judgment and prioritization.
• Collaborate with partners to accelerate resolution and remove blockers.

Skills

Analytical thinking

Communication skills

Autonomy

Organizational skills

Production support experience

Tools

Salesforce Commerce Cloud (SFCC)

Order Management Systems (OMS)

IBM Sterling OMS

REST APIs

SOAP APIs

Monitoring tools

Incident management

Job description

Amol Technologies is a developing Global Software Development organization headquartered at Nashik, India. We are a group of profoundly gifted technologists taking into account our customer's needs. With an unmatched ability pool of profoundly talented Software Engineers, we have the specialized aptitudes, responsibility and industry information to convey custom applications on schedule and inside spending plan.

Job Description

We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high‑quality Production Support. The ideal candidate excels at navigating complex cross‑system issues, driving end‑to‑end ownership, and partnering with internal and external teams to ensure timely resolution.

Key Responsibilities

• Analyze complex cross‑system issues and propose actionable, solution‑oriented recommendations.
• Communicate clearly with full context to ensure alignment across internal teams.
• Maintain rigorous organization, documentation, and information management throughout investigations.
• Operate independently with strong judgement, prioritization, and self‑direction.
• Collaborate with internal and external partners to accelerate issue resolution and remove blockers.

Client Expectations for the ProdOps Role

• Act as a dependable, professional point of contact with full end‑to‑end ownership of issues.
• Provide solution‑first updates focused on recommendations rather than open questions.
• Demonstrate confidence, independence, and leadership during incident triage.
• Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.

Required Skills & Experience

• Strong analytical and problem‑solving skills with the ability to diagnose complex issues.
• Excellent verbal and written communication with emphasis on clarity and context.
• Ability to operate autonomously in high‑pressure, fast‑paced environments.
• Strong organizational skills for managing investigations and documentation.
• Experience in Production Support or operational roles within technology environments.

Technical Skills

• Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations.
• Order Management Systems (OMS) — hands‑on experience with order flows and exceptions.
• IBM Sterling OMS — working knowledge preferred, plus understanding of integration patterns.
• Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.
• Experience with major incident management processes.
• Exposure to e‑commerce and fulfillment ecosystems.
• Experience collaborating across product, engineering, and client teams.