Services Manager - Customer Service Management

Baker Hughes; Pune District; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Private medical care options

Life insurance and disability programs

Tailored financial programs

Work-life balance policies and well‑be

Additional elected or voluntary perks

Job summary

Baker Hughes is seeking a Services Manager - Customer Service Management for its India operations. The role focuses on integrating processes to meet business needs, managing complex issues, and contributing to long term planning and strategy within the services portfolio.

The ideal candidate will lead cross-functional teams, travel within the region, and drive customer relationships while aligning with the services growth strategy and pricing strategies.

Qualifications

• Bachelor's degree in engineering from an accredited university or college.
• At least 5 additional years of experience in Field Services.
• At least 3 years of experience in a management role.
• Willingness and ability to travel within assigned region.
• Five years of industry and vibration technology experience.
• Strong business acumen and commercial savvy.
• Ability to manage effectively in a dynamic environment.
• Strong customer service mindset.

Responsibilities

• Provide financial forecasting and reporting; act as P&L leader for India region.
• Develop and lead execution of services growth strategy with pricing, financials, and operational excellence.
• Coordinate with region sales leaders to ensure coverage and opportunities to meet service orders plan.
• Build strong long-term relationships with customers in the region.
• Interface with Services Director to review growth initiatives and new service offerings.

Skills

Leadership

People management

Communication

Customer service mindset

Business acumen

Adaptability

Team motivation

Travel willingness

Education

Bachelor's degree in engineering

Tools

Quoting tools

Project labor tools

Job description

Services Manager - Customer Service Management

Join our Baker Hughes Team!

Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong customer partnerships, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.

The BN India Customer Service Manager role demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

Partner with the best

• Financial forecasting and reporting and acts as P&L leader of India region
• Participate in development and lead the execution of the Benlty Nevada Services growth strategy taking into consideration the services pricing, financials and operational excellence
• Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region
• Responsible for building strong long-term relationships with specific customers within the region
• Interface regularly with the Services Director to review the progress of regional growth initiatives and participate in the development of new service offerings

Fuel your passion

• Bachelor's degree in engineering from an accredited university or college
• At least 5 additional years of experience in Field Services
• At least 3 years of experience in a management role
• Willingness and ability to travel within assigned region
• Have at least five years experience in the industry and vibration technology
• Strong business acumen and commercial savvy
• Ability to manage effectively in a dynamic and fast-paced environment
• Strong customer service mindset
• Effective team contributor and member
• Ability to energize teams through inclusiveness and connection with people
• Working knowledge of contract terms and conditions
• Familiarity with project labor and material quoting tools
• Ability to build trust by respecting the ideas and contributions of everyone
• Strong oral and written communication skills
• Strong interpersonal and leadership skills

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• The safety net of life insurance and disability programs
• Tailored financial programs.
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Manager - Customer Service Management