Services Manager - Customer Service Management

Baker Hughes; Maharashtra; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Baker Hughes is seeking a Services Manager - Customer Service Management for its India region. The role oversees P&L responsibilities, growth strategies, and close collaboration with regional sales to meet service orders targets.

You will build enduring customer relationships and guide service offerings development in a dynamic energy technology environment. The position requires engineering seniority, travel readiness, and a strong customer-service mindset, with leadership responsibilities and

Qualifications

• Bachelor's degree in engineering from an accredited university.
• At least 5 years of Field Services experience.
• At least 3 years in a management role.
• Willingness to travel within assigned region.
• Have at least five years experience in the industry and vibration technology.
• Strong business acumen and commercial savvy; ability to manage in a dynamic, fast-paced environment.
• Strong customer service mindset and leadership skills.
• Excellent oral and written communication; energize teams.

Responsibilities

• Forecasting and reporting; acts as P&L leader of India region.
• Develop and lead execution of the services growth strategy considering pricing, financials and operational excellence.
• Work closely with regional sales leaders to ensure coverage and opportunities to achieve the services orders plan for the region.
• Build strong long-term relationships with key customers within the region.
• Interface regularly with the Services Director to review progress of regional growth initiatives and develop new service offerings.

Skills

Leadership

Customer service

Business acumen

Communication skills

Education

Bachelor's degree in engineering

Tools

Quoting tools

Job description

Services Manager - Customer Service Management

Join our Baker Hughes Team! Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong customer partnerships, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.

Job Description

Services Manager - Customer Service Management Join our Baker Hughes Team! Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong customer partnerships, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.

The BN India Customer Service Manager role demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

Partner with the best

As a Services Manager, you will be responsible for:

• Financial forecasting and reporting and acts as P&L leader of India region
• Participate in development and lead the execution of the Benlty Nevada Services growth strategy taking into consideration the services pricing, financials and operational excellence
• Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region
• Responsible for building strong long-term relationships with specific customers within the region
• Interface regularly with the Services Director to review the progress of regional growth initiatives and participate in the development of new service offerings

Fuel your passion

To be successful in this role you will:

• Bachelor's degree in engineering from an accredited university or college
• At least 5 additional years of experience in Field Services
• At least 3 years of experience in a management role
• Willingness and ability to travel within assigned region
• Have at least five years experience in the industry and vibration technology
• Strong business acumen and commercial savvyAbility to manage effectively in a dynamic and fast-paced environment
• Strong customer service mindset
• Effective team contributor and member
• Ability to energize teams through inclusiveness and connection with people
• Working knowledge of contract terms and conditions
• Familiarity with project labor and material quoting tools
• Ability to build trust by respecting the ideas and contributions of everyone
• Strong oral and written communication skills
• Strong interpersonal and leadership skills

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• The safety net of life insurance and disability programs
• Tailored financial programs.
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Manager - Customer Service Management

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Lets come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.