ServiceNow Technical Lead - Developer
9058 Aven Hospitality Solutions India Private Limited
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Benefits offered by this job
Job summary
Aven Hospitality Solutions India Private Limited in Bengaluru seeks a ServiceNow Technical Lead/Developer to steer platform direction and deliver scalable solutions. You will architect, code, configure ITSM workflows, and coordinate upgrades while aligning with ITIL standards and enterprise governance.
The role combines SME ownership with hands-on delivery, mentoring teammates, and ensuring high-quality, secure implementations across the ServiceNow landscape.
Qualifications
- 5+ years of ServiceNow development and administration experience.
- Expertise in ITSM, CMDB, and Service Catalog.
- Strong JavaScript and Glide API knowledge.
- Experience with REST/SOAP integrations.
- Understanding of ITIL/ITSM processes.
Responsibilities
- Lead platform governance, standards, and best practices for ServiceNow.
- Design, develop, configure and support ServiceNow solutions.
- Implement automated workflows and integration with enterprise systems.
- Lead upgrades, deployments, and production support.
- Mentor teammates and maintain technical docs.
Skills
Tools
Job description
Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition. With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.
Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition. With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.
Reports To Director, Global IT Support & Collaboration Services
Position Summary We are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation. The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.
- Serve as the primary technical lead and subject matter expert for the ServiceNow platform.
- Define and enforce platform governance, standards, and best practices.
- Provide strategic direction for ServiceNow roadmap and architecture.
- Ensure alignment with ITSM/ITIL and enterprise standards.
- Design and implement ServiceNow solutions including workflows and applications.
- Configure ITSM, CMDB, and Service Catalog modules.
- Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.
- Recommend configuration vs customization strategies.
- Design and implement automated workflows.
- Drive automation initiatives to improve efficiency.
- Identify opportunities to reduce manual effort.
- Lead development lifecycle activities including testing and deployment.
- Support enhancements and production issues.
- Manage platform upgrades and releases.
- Develop integrations with enterprise systems.
- Maintain CMDB and ensure data integrity.
- Manage data imports and transformations.
- Gather requirements and translate into technical solutions.
- Mentor team members and perform code reviews.
- Maintain technical documentation and reports.
- 5+ years of ServiceNow development and administration experience.
- Expertise in ITSM, CMDB, and Service Catalog.
- Strong JavaScript and Glide API knowledge.
- Experience with REST/SOAP integrations.
- Understanding of ITIL/ITSM processes.
- Strong problem-solving and communication skills.
- ServiceNow certifications (CSA, CAD, CIS).
- Experience with ITOM, HRSD, or CSM modules.
- Agile/Scrum experience.
- Enterprise-scale ServiceNow environment experience.
- Hybrid working mode; 3 chosen days from the office in a week
- Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs
- Paid time off
- Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
- Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
- My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
- Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
- Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
- Baby Bonus: benefit from one-time allowance on childbirth or adoption
- Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
- Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
- Employee Assistance Program: find help in free, confidential program with a certified counselor
- Mindfulness & meditation apps: take care of your mental and physical health
- Life insurance: sign up for free, high coverage life insurance program
Professional development: access to e-learning platforms as well as join Sabre live learning sessions Certification and tuition reimbursement
join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)
Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents' rooms as well No dress code
access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition. With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.
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