ServiceNow Solution Architect- Remote (India)

89 Solutions; India; Presencial; INR 4.000.000 - 6.200.000; Jornada completa

Descripción de la vacante

89 Solutions is hiring a Senior Solution Architect to lead client engagements around the Moveworks platform. You will translate complex business requirements into technical solutions, design end-to-end architectures, and guide implementation across enterprise environments.

You will work with enterprise customers, regional teams, and partners to ensure successful delivery, leveraging experience in SaaS and AI-enabled platforms. A strong emphasis on workshops and stakeholder alignment is essential.

Formación

• 5+ years in solution architect or senior delivery roles in SaaS/enterprise software.
• Experience with ServiceNow platform and API integrations.
• Proficiency in Python for back-end development.
• Strong communication and workshop leadership.
• Bachelor’s or Master’s in CS; US citizenship or green card holder.

Responsabilidades

• Lead discovery workshops with enterprise customers to understand business challenges and outcomes.
• Translate business requirements into detailed functional specs and architecture designs.
• Design complex conversational flows and end-to-end solutions.
• Serve as technical advisor on Moveworks platform for clients and internal teams.
• Manage stakeholder expectations and align delivery with business goals.
• Create and present proposals, mockups, and prototypes to illustrate value.

Conocimientos

Solution architecture

ServiceNow

API integrations

Python

OAuth/JWT

NLP/AI concepts

Customer workshops

Communications

Educación

Bachelor's or Master's in CS

Herramientas

ServiceNow

Workday

Salesforce

Jira

REST API

SOAP API

Descripción del empleo

• Learn the ins-and-outs of the Moveworks platform with hands-on training and hands-on project delivery tasks
• Lead discovery workshops with enterprise customers to understand their business challenges, existing workflows, and desired outcomes.
• Translate business requirements into detailed functional specifications and architectural / solution design documents
• Design and map out complex conversational flows, user journeys, and process automations, ensuring an intuitive and effective end-user experience.
• Serve as the technical advisor and subject matter expert on the Moveworks platform for both clients and internal teams.
• Manage stakeholder expectations and ensure alignment between technical delivery and business goals.
• Create and present solution proposals, mockups, and prototypes to articulate the value and functionality of proposed AI agents and integrations.
• Work closely with international colleagues and customers Have fun along the way!
• This is a great role to learn Moveworks - the leading enterprise Agentic AI platform - that is going to soon become part of the ServiceNow ecosystem.

Qualifications

• Experience: 5+ years of experience in a solution architect, implementation consultant, or senior developer role, preferably in a SaaS or enterprise software environment.

Technical Skills:

• 3+ years of experience with ServiceNow
• Strong understanding of API integrations (REST, SOAP), authentication methods (OAuth, API Keys,
• JWT), and data formats (JSON, XML).
• Proficiency with Python programming for back-end software development
• Experience with enterprise applications like ServiceNow, Workday, Salesforce, Jira, or similar
• platforms.
• Knowledge of AI, machine learning, and natural language processing (NLP) concepts is a strong plus.

Functional Skills:

• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Proven ability to lead customer-facing workshops and translate business needs into technical solutions.
• Strong problem-solving and analytical skills, with a talent for deconstructing complex processes.
• Understanding of project management and working within a software development lifecycle (SDLC).
• Bachelors or master's in computer science or similar areas
• U.S. citizen or green card holder.

Bonus Points

• Prior experience working in a consulting or professional services company
• Development experience on at least one cloud platform – AWS, Azure, Google Cloud (GCP)
• Open-source software contributions or personal/hobby software projects