ServiceNow Architect - NowAssist (Remote - India)

DataLunix; India; Remote; INR 4,000,000 - 7,000,000; Full time

Job summary

DataLunix is seeking an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions across the ServiceNow platform. The ideal candidate will drive enterprise AI strategy, governance, security, and digital transformation using Now Assist, AI Agents, and LLMs.

You will collaborate with enterprise architects, platform teams, and business stakeholders to deliver scalable, secure AI solutions across ITSM, CSM, HRSD, FSM, and enterprise workflows,

Qualifications

• 10–15+ years in IT with enterprise architecture experience.
• Hands-on in designing and implementing enterprise‑scale ServiceNow AI solutions.
• Deep knowledge of Now Assist, AI Agents, Predictive Intelligence and related tools.
• Strong governance, security, and responsible AI practices.

Responsibilities

• Define the enterprise AI strategy within ServiceNow ecosystem.
• Architect scalable, secure, and governed AI solutions.
• Lead implementation of AI features across ITSM, CSM, HRSD, FSM, and workflows.
• Collaborate with enterprise architects, product owners, and developers.
• Mentor teams on AI architecture and ServiceNow best practices.
• Stay current with Generative AI, LLMs and platform innovations.

Skills

ServiceNow

AI governance

LLMs / Generative AI

REST APIs / IntegrationsHub

Cloud-native architectures

Leadership / Stakeholder mgmt

Education

ServiceNow Certifications (CSA, CIS, CAD)

Bachelor’s or Master’s in CS/IT

Tools

Now Assist

AI Agents

Predictive Intelligence

Virtual Agent

Document Understanding

Process Mining

Automation Engine

IntegrationHub

OAuth

Job description

We are looking for an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions across the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow AI capabilities, Generative AI, Large Language Models (LLMs), enterprise architecture, workflow automation, and digital transformation.

You will define the enterprise AI strategy, architect scalable and secure AI solutions, and drive the adoption of intelligent automation across business functions. As a strategic technology leader, you will work closely with business stakeholders, enterprise architects, platform teams, and developers to transform business processes using ServiceNow's AI ecosystem while ensuring governance, security, and responsible AI practices.

Define and drive the enterprise AI roadmap within the ServiceNow ecosystem, aligning AI initiatives with business strategy and digital transformation goals. Architect scalable, secure, and governed AI solutions leveraging ServiceNow's native AI capabilities and Generative AI technologies. Evaluate emerging AI technologies and recommend adoption strategies that maximize business value. Design AI-powered solutions across IT Service Management (ITSM), Customer Service Management (CSM), Employee Experience (HRSD), Field Service Management (FSM), and enterprise business workflows.

Lead the implementation and adoption of ServiceNow Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Process Mining, Automation Engine, Intelligent Search, and Generative AI Controller. Design enterprise AI architectures that integrate securely with internal and external systems using REST APIs, IntegrationHub, and cloud services. Establish AI governance, security, compliance, and responsible AI best practices across the platform. Collaborate with Enterprise Architects, Product Owners, Business Analysts, and Development teams to define AI-enabled solution architectures.

Provide technical leadership throughout the AI solution lifecycle, from ideation through implementation and optimization. Mentor architects and developers on AI architecture, ServiceNow best practices, and emerging technologies. Drive platform modernization by incorporating AI capabilities into existing ServiceNow solutions and enterprise workflows. Stay current with advancements in Generative AI, LLMs, AI Agents, and ServiceNow AI innovations.

10–15+ years of overall IT experience with significant expertise in enterprise architecture and the ServiceNow platform. Hands‑on experience designing and implementing enterprise‑scale ServiceNow AI solutions. Strong expertise in Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Automation Engine, Process Mining, Intelligent Search, and Generative AI Controller. Deep understanding of ServiceNow platform architecture, governance, security, integrations, and best practices.

Experience with Large Language Models (LLMs) and enterprise Generative AI implementations. Strong understanding of AI Agents, autonomous workflows, Retrieval‑Augmented Generation (RAG), prompt engineering, and conversational AI. Familiarity with MLOps, AI lifecycle management, model governance, and responsible AI principles. Experience integrating ServiceNow with cloud platforms, AI services, enterprise applications, and external APIs. Strong knowledge of enterprise integration patterns, REST APIs, IntegrationHub, OAuth, and cloud‑native architectures.

Experience working with Agile delivery models and enterprise‑scale transformation programs. Excellent communication, stakeholder management, presentation, and leadership skills.

Preferred: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Application Developer (CAD) Preferred: ServiceNow Certified Implementation Specialist (CIS) (one or more relevant modules) Preferred: ServiceNow Certified Master Architect (preferred) Preferred: ServiceNow Micro‑Certifications in Now Assist and AI (preferred) Preferred: Microsoft Azure AI Engineer Associate, AWS Certified AI Specialty, or Google Professional Machine Learning Engineer (preferred)