ServiceNow Software Engineer - Security Operations

Shell India Markets Pvt Ltd; Bengaluru; Remote; INR 1,800,000 - 3,400,000; Full time

Benefits offered by this job

Flexible working hours

Remote or mobile working

Competitive compensation

Career development programs

Job summary

Shell India Markets Pvt Ltd is seeking a ServiceNow Software Engineer specialized in SecOps to join our Agile DevOps team in India. You will contribute across the full SDLC, including design, development, configuration, deployment, and integration of ServiceNow solutions, with focus on ITSM and SecOps modules.

You bring a strong software engineering background with 4–7 years of experience, hands-on ServiceNow scripting and administration, and familiarity with Agile/DevOps practices, CI/CD, and

Qualifications

• Bachelor’s degree in IT or related field.
• 4–7 years of software engineering experience.
• Hands‑on ServiceNow scripting and administration experience.

Responsibilities

• Deliver solutions across the full SDLC: design, develop, deploy, maintain.
• Support and enhance ITSM and SecOps modules.
• Perform bug fixes and implement enhancements within sprints.
• Participate in platform upgrades and new feature rollouts.
• Collaborate with PO, SOM, Architecture, and other teams for delivery.

Skills

Software engineering

ServiceNow scripting

ServiceNow administration

Agile/DevOps

Communication

Education

Bachelor's degree in IT or related field

Tools

ServiceNow scripting

ServiceNow administration

CI/CD tooling

Job description

ServiceNow Software Engineer - SecOps

India

Job Family Group: Information Technology (IT)

Worker Type: Regular

Posting Start Date: September 10, 2026

Business Unit: Information & Digital Technology

Experience Level: Experienced Professionals

Job Description:

Where you fit? The ServiceNow Software Engineer is a key member of Shell’s Agile DevOps team, responsible for the development, configuration, maintenance, and integration of ServiceNow solutions. This role spans the full software development lifecycle, including design, programming, deployment, and decommissioning of software and third‑party packages. You will serve as a technical expert for the ServiceNow modules under your care, ensuring robust support and continuous improvement of the platform.

What you’ll be doing?

• Deliver software solutions across the full SDLC: design, development, deployment, and maintenance.
• Support and enhance ServiceNow modules such as ITSM, SecOps, and the overall Platform capabilities.
• Perform bug fixes and implement enhancements within Agile sprints.
• Participate in platform upgrades and new feature rollouts.
• Collaborate with PO, SOM, Architecture, and other natural team members for effective delivery.
• Maintain alignment with SDLC best practices.

What we need from you?

• Bachelor’s degree in IT or related field.
• Strong software engineering background with 4–7 years of experience.
• Proficiency in: HTML5, CSS, AJAX, .Net, Java, Webservices, Glide Record Client & Server-side scripting , API integrations , ACL debugging
• Experience with SaaS platforms , COTS software , and ServiceNow scripting .
• Familiarity with Agile/DevOps methodologies , CI/CD , and iterative development.
• Strong communication and collaboration skills in a global, virtual environment.
• Hands‑on experience with ServiceNow administration, scripting, and integration.
• Development experience in ITSM and SecOps.

What we offer

• You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet.
• You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another.
• You’ll be able to balance your priorities as you become the best version of yourself.
• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values‑led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non‑birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world.
• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.
• We’d like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies.
• You can get to know more about how we're working towards that goal, click here .

Shell in India Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net‑zero emissions energy business by 2050. As India moves towards its target of net‑zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end‑to‑end value chain that spans conceptualization, development, and production at a world‑class blending plant at Taloja. Through our 350‑plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities. Shell owns and operates an LNG re‑gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck‑loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure. Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting‑edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector. We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco‑marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.

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Shell is an Equal Opportunity Employer.