IT Operations Engineer – Realtime

Oman Shell; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Flexible working hours

Remote working possibility

Job summary

Oman Shell in Bengaluru, India, seeks an experienced IT Operations Engineer to support AVEVA PI System across APAC. You will work at the OT/IT boundary, delivering secure, reliable services and driving automation and continuous improvement.

Responsibilities include incident management, platform upgrades, operations governance, and collaboration with vendors and stakeholders to improve service reliability and efficiency in a global operations setting.

Qualifications

• Hands-on experience with AVEVA PI System in production environments.
• Experience implementing ITIL-aligned incident/problem/change management.
• Strong communication and stakeholder management skills.

Responsibilities

• Realtime Platform Operations and monitoring of AVEVA PI System.
• Incident management and fault isolation with cross-team collaboration.
• Continuous improvement, automation, and governance initiatives.

Skills

OT/IT integration

Incident management

Stakeholder management

Automation initiatives

Security & risk management

Problem solving

ITIL processes

Education

Bachelor's degree in IT/CS/Engineering

Tools

AVEVA PI System

Incident management tools

Job description

What’s the role?

Operating at the intersection of Operational Technology (OT) and Information Technology (IT), the Realtime Operations team supports the critical platforms and services that connect industrial data with business, engineering, and analytics solutions. We are seeking an experienced IT Operations Engineer to support, operate, and continuously improve our AVEVA PI System platform across the Asia-Pacific region.

Working as part of a global operations team, you will help deliver secure, reliable, and high-performing services that enable critical operational and business processes.

Success in this role requires demonstrated capability in three key areas: Realtime Platform Operations Incident & Stakeholder Management Continuous Improvement & Technical Governance.

This position combines hands-on operational support with troubleshooting, service improvement, automation, and technology modernization activities.

What you’ll be doing?

Realtime Platform Operations

• Support the delivery of secure, reliable, and cost-effective AVEVA PI System services across the Asia-Pacific region.
• Monitor platform health, performance, and availability, proactively addressing operational issues.
• Investigate and resolve technical issues affecting production services.
• Support platform upgrades, maintenance activities, and operational readiness initiatives.
• Contribute to service recovery during major incidents and disruptions.
• Maintain operational documentation and support procedures.

Incident & Stakeholder Management

• Manage and resolve incidents, problems, and service requests in line with agreed service levels.
• Coordinate troubleshooting and resolution activities across technical teams, vendors, and service providers.
• Provide clear and timely communications during incidents and service disruptions.
• Support root cause investigations and problem management activities.
• Build strong relationships with business stakeholders, technical specialists, and external partners.

Continuous Improvement & Technical Governance

• Identify and implement opportunities to simplify, standardize, and automate operational activities.
• Drive initiatives that improve service reliability, supportability, and operational efficiency.
• Support security, compliance, vulnerability remediation, and risk management activities.
• Enhance operational monitoring, tooling, and processes.
• Balance day-to-day operational support with long-term service improvement objectives.

What we need from you?

• undefined Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 3 to 5 years of hands-on experience supporting and administering AVEVA PI System within a production environment.
• Strong knowledge of AVEVA PI System architecture, infrastructure, and platform reliability principles.
• Experience in troubleshooting, monitoring, maintaining, and providing operational support for PI infrastructure and related services.
• Proven experience supporting business-critical applications, platforms, or real-time services in a production environment.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Experience working within service-oriented support environments with a focus on system availability, reliability, and operational excellence.
• Demonstrated experience with Incident, Problem, and Change Management processes, preferably within an ITIL framework.
• Proven ability to coordinate incident resolution and collaborate effectively across multiple technical teams and stakeholders.
• Strong communication and stakeholder management skills, with experience engaging business users, vendors, and technical specialists.
• Experience driving automation, simplification, standardization, and continuous improvement initiatives to enhance service performance and efficiency.
• Knowledge of security, compliance, risk remediation, and technical debt reduction practices within enterprise technology environments.
• Demonstrated commitment to continuous improvement, operational excellence, and technical governance of infrastructure landscapes.
• Proficiency with ITIL methodologies, infrastructure monitoring tools, and operational support best practices.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.

Benefits

• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world.

Shell is an Equal Opportunity Employer.

We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

Shell has a bold goal: to become one of the world’s most diverse and inclusive companies.

DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Shell in India Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities. Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure. Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector. We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.