ServiceNow - Senior Manger

Ernst & Young Advisory Services Sdn Bhd; Dadri; On-site; INR 2,500,000 - 5,500,000; Full time

Job summary

EY seeks a ServiceNow Senior Manager (CTA or CMA) to lead the ServiceNow Practice, drive growth, and manage large-scale implementations across geographies. The role requires strong leadership, architecture skills, and deep knowledge of the ServiceNow ecosystem.

The candidate will lead offshore teams, coordinate with business stakeholders, and contribute to pre-sales, solution design, and delivery excellence within EY’s global network.

Qualifications

• Must have ServiceNow CTA or CMA certification and relevant degrees.
• Deep knowledge of ServiceNow ecosystem, licensing models, and platform management.
• Experience leading large, global ServiceNow implementations across multiple geographies.

Responsibilities

• Lead a group in ServiceNow Practice and provide directions and strategies for growing the firm’s footprint.
• Lead sales/pre-sales activities, respond to proposals, and participate in clientOrals to grow ServiceNow business.
• Design and develop large solutions combining ServiceNow with automation and workflow capabilities for EY customers.
• Oversee blueprint, design, configuration, build and rollout phases across offshore teams.
• Collaborate with business, process leads, and offshore teams to ensure successful implementations.

Skills

ServiceNow leadership

Sales & Pre-sales

Platform architecture

ITSM ITOM

HRSD SecOps

Offshore leadership

Stakeholder management

Education

Bachelor’s Degree

Master’s Degree

ServiceNow CTA/CMA Certification

Tools

ServiceNow

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service Now Senior Manager (CTA Or CMA)

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters
• Mandatory ServiceNow CTA or CMA Certified.

Job purpose

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Technical skills requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator

Additional skills requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst &Young Global Limited, each of which is a separate legal entity. Ernst &Young Global Limited, a UK company limited by guarantee, does not provide services to clients.