ServiceNow - Senior Manger

EY; Ernakulam; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

EY is seeking a ServiceNow Senior Manager to lead a global practice, guide large-scale implementations, and drive sales enablement. The role requires deep ServiceNow expertise, multi-geography coordination, and strong leadership to mentor teams and grow EY's footprint.

The incumbent will engage with business and process leads, design end-to-end solutions, and deliver projects per objectives, while fostering internal relationships and capability development across the firm.

Qualifications

• Lead sales and pre-sales work in Service Now, respond to client proposals.
• In-depth knowledge of Service Now Partner ecosystem, licensing, and platform management.
• Design large solutions combining Service Now, automation and workflow for EY customers.
• Lead offshore team across ITSM, ITOM, ITBM, HRSD, Sec Ops from blueprint to rollout.
• Demonstrate functional and technical expertise with stakeholders and teams.
• Propose and deliver projects per objectives for EY customers and internal stakeholders.
• Build strong internal relationships and contribute to cross-service collaboration.
• Develop people through supervision, coaching, and performance feedback.
• Involve in recruiting, training, and maintaining educational programs.

Responsibilities

• Provide directions and strategies to grow EY's Service Now footprint globally.
• Manage large and complex Service Now implementations, product development and sales enablement.
• Coordinate with business leads, offshore teams, and multiple geographies.
• Engage in business development, pre-sales and knowledge management activities.

Skills

Sales & Pre-sales

ServiceNow

Leadership

Mentoring

People Development

Pre-sales

Strategy & Delivery

Stakeholder Management

Global Collaboration

Program Management

Education

Bachelor’s or Masters

Mandatory ServiceNow CTA or CMA Certified

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITBM

ServiceNow HRSD

ServiceNow SecOps

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service Now Senior Manager (CTA Or CMA)

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters
• Mandatory ServiceNow CTA or CMA Certified.

Job Purpose

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Requirements (including experience, skills and additional qualifications)

Technical Skills Requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator

Additional Skills Requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification

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