ServiceNow Senior Technical Consultant - ITSM & CSM

AHEAD; Gurugram District; On-site; INR 2,000,000 - 3,500,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Learning & development

Wellbeing program

Retirement benefits

Job summary

AHEAD is seeking a highly skilled Senior Technical Consultant - ServiceNow to join our team in India. The ideal candidate will have at least 6 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries.

This role demands a deep understanding of ITSM, CSM, Integrations and Scripting. Responsibilities include translating client requirements into user stories, configuring ServiceNow

Qualifications

• 6+ years hands-on ServiceNow development and implementation.
• Excellent communication, able to articulate technical concepts to varied audiences.
• Certification preferred: SN CIS/ CSD / CIS - optional.

Responsibilities

• Translate client requirements into user stories and tasks for developers.
• Customize and configure ITSM, CSM, and Integrations in ServiceNow.
• Lead workshops and demos for stakeholders and end users.

Skills

ServiceNow

ITSM

CSM

Integrations

Scripting

Workshops

Stakeholder mgmt

Tools

REST/SOAP

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

We are seeking a highly skilled and experienced Senior Technical Consultant - ServiceNow to join our team. The ideal candidate will have at least 6 years of hands‑on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, CSM, Integrations and Scripting.

Roles And Responsibilities

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core ServiceNow applications including ITSM, CSM, Integrations
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross‑functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

• 6+ years of experience working with ServiceNow, including hands‑on development and implementation.
• Strong expertise in ITSM, CSM, Integrations
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non‑technical audiences.
• Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
• ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
• Experience with additional ServiceNow modules like HRSD, or GRC.

Why AHEAD

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top‑notch technologies in a multi‑million‑dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits Include

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
• Paid time off and company holidays, along with additional leave benefits as per policy
• Flexible work arrangements, supporting work‑life balance
• Learning and development opportunities to support continuous growth and upskilling
• Employee wellness initiatives and programs focused on physical and mental well‑being
• Retirement and statutory benefits in line with India regulations
• Inclusive and people‑first culture, with a strong focus on collaboration and ownership

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.