ServiceNow Quality Analyst - ITSM

NewRocket; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NewRocket in India (Maharashtra) invites a ServiceNow Quality Analyst to join our AI-first ServiceNow practice. You will design, implement, and execute test plans and scripts to ensure a high-quality, user-friendly ServiceNow solution.

You will collaborate with cross-functional teams to identify defects, monitor quality metrics, and maintain documentation. A four-year CS degree and ServiceNow/ATF experience are preferred; ISTQB/CSTE/CSA are beneficial.

Qualifications

• Experience with performance, unit, integration, automated testing.
• Strong knowledge of ServiceNow testing and ATF tooling.
• Review test cases and identify root causes of defects.
• Execute test plans and ensure quality standards.

Responsibilities

• Develop and execute test plans to meet objectives.
• Implement and monitor test scripts for functionality and quality.
• Identify and remedy defects in production processes.
• Recommend corrective actions to meet QA standards.
• Compile and analyze statistical data.
• Ensure user expectations are met during testing.
• Draft QA policies and procedures.
• Investigate customer complaints and product issues.
• Ensure ongoing compliance with QA and regulatory requirements.

Skills

Testing techniques (perf/units/integr/

ServiceNow testing

ATF knowledge

QA planning

Defect identification

Statistics analysis

Test case review

End-to-end testing (ServiceNow)

Unix tools

Education

Bachelor's degree in Computer Science or related field

Tools

IDE

Debugger

Build tools

Source control

ServiceNow instances

Profilers

Unix tools

Job description

Why Us!

ServiceNow Quality Analyst (India)

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

Come join our Crew!

The Role

The ServiceNow Quality Assurance Analyst is responsible for developing and supporting the planning, design and execution of test plans, test scripts, and process plans for projects. The ServiceNow QA Analyst will be responsible for ensure that the end product meets the minimum quality standards, is fully functional and user friendly. The Senior QA Analyst should demonstrate strong attention to detail, and have analytical problem-solving abilities, interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.

What You Will Be Doing

• Develop and execute test plans to ensure that all objectives are met
• Implement and monitor test scripts to assess functionality, reliability, performance and quality of the service or product
• Identify and remedy defects within the production process
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
• Compile and analyze statistical data
• Ensure that user expectations are met during the testing process
• Draft quality assurance policies and procedures
• Investigate customer complaints and product issues
• Ensure ongoing compliance with quality and industry regulatory requirements

What You Bring Along

• Ability to understand several testing techniques (e.g., performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
• A good understanding of software testing types, techniques, tools, processes, and methodologies.
• Reviewing test cases, test scenarios, analysing the cause of the issues and taking corrective actions as required.
• Good understanding of all Testing Techniques which includes Smoke testing, Functional testing, Integration testing, System testing, Regression Testing, Stress Testing, Black box testing
• Solid functional and non-functional end to end testing experience of ServiceNow platform
• Experienced in testing of ServiceNow based products.
• Resource should have hands on working knowledge of using an already existing automation framework (ATF) to solve different testing delivery problem, challenges, preference will be given to ServiceNow ATF tool.
• Technical expert responsible for specifying, planning, reporting, designing, reviewing in his/her technical areas (e.g. Service now /Automation areas).

Education

• A four-year undergraduate degree in Computer Science or relevant field
• 2+ years ServiceNow testing experience or in related field

Certification Preferred

• ISTQB (International Software Testing Qualifications Board)
• CSTE (Certified Test Engineer)
• CSA

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.We value and celebrate diversity, believing that every employee matters and should be respected and heard.We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [e-mail].