SERVICENOW QA TESTER - 5+ YEARS EXPERIENCE

VRUTHII; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading company is seeking an experienced ServiceNow QA to join their team in Bengaluru. The ideal candidate will demonstrate expertise in ServiceNow modules and possess strong skills in both manual and automated testing. This role involves developing comprehensive testing strategies, executing test plans, and ensuring application performance quality. If you have a proactive mindset and are detail-focused, apply to make an impact in an Agile environment.

Qualifications

• 5+ years of hands-on experience with ServiceNow.
• Expertise in ITSM, CMDB, HRSD, and Discovery modules.
• Proficient in both manual and automated testing.

Responsibilities

• Developing and executing test plans for ServiceNow applications.
• Performing functional, regression, and performance testing.
• Leading automation efforts using ServiceNow ATF.

Skills

ServiceNow Testing

Integration Testing

Functional Testing

API Testing

UI Testing

Automation Testing

Agile Methodology

Education

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS) – ITSM

Tools

ServiceNow Automated Test Framework

Postman

Selenium

REST/SOAP frameworks

Jira

Job description

1 week ago Be among the first 25 applicants

Experience Level: 5+ years as a ServiceNow QA Tester

(Relevant 5+ years experience in ServiceNow Testing, Integration- Mandatory)

Job Overview:

We are seeking an experienced and highly skilled ServiceNow QA to join our team. The ideal candidate will have 5+ years of hands-on experience working with the ServiceNow platform, particularly in ITSM, CMDB, HRSD, Discovery, and other core modules. The candidate should be an expert in manual and automated testing, including functional testing, API testing, and UI testing. A key responsibility of this role is ensuring the quality, performance, and reliability of ServiceNow applications and integrations. This individual will be responsible for developing and executing test plans, performing integration and regression testing, and troubleshooting complex ServiceNow configurations. The role requires proficiency with tools such as ServiceNow Automated Test Framework (ATF), Postman, Selenium, and other testing tools, working closely with Agile teams to ensure smooth project delivery and high-quality results.

KEY RESPONSIBILITIES:

ServiceNow Platform Expertise:

Demonstrate a deep understanding of ServiceNow modules such as ITSM, CMDB, HRSD, Discovery, and Service

Portal.

Validate ServiceNow portal customizations, widgets, UI components, and integrations with third-party systems.

Test ServiceNow translations and language packs for multi-lingual support.

Work on POC testing for new features and modules before deployment.

Test Planning & Execution:

Lead the creation, execution, and maintenance of comprehensive test plans, test cases, and test scripts.

Perform functional, regression, integration, security, and performance testing for various ServiceNow modules.

Validate configurations, customizations, and integrations for both standard and third-party solutions.

Conduct User Acceptance Testing (UAT) and support business users during test execution.

Automation & Technical Testing:

Utilize ServiceNow Automated Test Framework (ATF) to automate UI and API tests.

Perform API testing using REST/SOAP frameworks with tools like Postman and SoapUI.

Test workflow automation, business rules, and script includes within ServiceNow.

Integration & Customization Testing:

Conduct thorough integration testing to ensure seamless interaction between ServiceNow and other business-critical systems (e.g., Active Directory, LDAP, third-party APIs).

Test PowerShell scripts, automated workflows, and ServiceNow integration configurations.

Identify, log, track, and manage defects using tools like Jira or ServiceNow’s Defect Management system.

Work closely with developers to troubleshoot issues, validate fixes, and ensure timely defect resolution.

Communicate test results and defect status to stakeholders and project teams.

Participate actively in Agile processes including sprint planning, daily stand-ups, retrospectives, and backlog grooming.

Collaborate with ServiceNow developers, business analysts, and stakeholders to understand requirements and create detailed test cases.

Ensure testing efforts align with sprint goals and deadlines to deliver high-quality results.

Continuously assess and refine testing methodologies, tools, and processes to improve efficiency.

Provide feedback on process improvements and ServiceNow enhancements based on testing outcomes.

Patch & Upgrade Testing:

Perform testing during ServiceNow platform upgrades and patch releases to ensure platform stability.

Validate that new patches/releases do not introduce regressions and maintain system functionality.

Preferred Qualifications:

Certifications:

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – ITSM are preferred.

Additional Skills:

Familiarity with performance testing, ServiceNow reporting, and Security testing.

Experience with ServiceNow Discovery, CMDB, and Event Management testing is a plus.

Ability to work autonomously and take ownership of the entire testing lifecycle.

Proactive in identifying risks and issues early, addressing them effectively.

Detail-oriented with a focus on comprehensive test coverage and defect management.

Collaborative mindset, able to provide constructive feedback to enhance processes.

PLEASE SHARE YOUR RESUME TO [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Business Consulting and Services

Referrals increase your chances of interviewing at VRUTHII by 2x

Sign in to set job alerts for “Tester” roles.

Software Development Engineer in Test, DAPII

Security Testing Engineer - Penetration Tester

Security Testing Engineer - Penetration Tester

Security Testing Engineer - Penetration Tester

Security Testing Engineer - Penetration Tester

Staff Software Development Engineer in Test, NPA

Senior FrontEnd QA with OTT Domain - Immediate Joiners

Staff Software Development Engineer in Test, Web Security

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.