Servicenow platform system Administrator-Lead Software Engineer

Srinav; Bengaluru; Híbrido; INR 800.000 - 1.400.000; Jornada completa

Descripción de la vacante

Srinav Inc. is seeking a ServiceNow Platform System Administrator in Bengaluru to maintain stability, usability, and performance of ServiceNow environments.

You will perform application maintenance, incident support, and contribute to releases by delivering configuration tasks, managing environments (DEV, UAT, PRE-PROD), and collaborating with cross-functional teams to implement improvements.

Formación

• Maintain stability and usability of the ServiceNow platform.
• Perform application maintenance and health checks.
• Manage and resolve incidents for ServiceNow apps.
• Support releases with configuration tasks and new features.
• Ensure best practices and organizational standards for ServiceNow administration.
• Collaborate with development teams to troubleshoot and resolve platform issues.
• Automate tasks; manage DEV/UAT/PRE-PROD environments and interfaces.

Responsabilidades

• Maintain the stability and usability of the ServiceNow platform.
• Perform application maintenance and routine health checks.
• Manage and resolve incidents related to ServiceNow applications.
• Support ServiceNow software releases by delivering configuration tasks and implementing new features.
• Ensure compliance with best practices and organizational standards for ServiceNow administration.
• Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
• Automate tasks when necessary; manage sub production environments (DEV, UAT, PRE PROD).
• Interface with SG apps to meet project needs: configuration, data management, release/deployment support, access/permissions.

Conocimientos

ServiceNow Admin

Configuration & Maintenance

Incident Management

Change Management

Release Management

Env. Management (DEV/UAT/PRE-PROD)

Access & Permissions

Integrations

Scripting & Automation

Platform Architecture

Descripción del empleo

Role & responsibilities

Job Summary:

The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.

Key Responsibilities:

• Maintain the stability and usability of the ServiceNow platform. Perform application maintenance and routine health checks. Manage and resolve incidents related to ServiceNow applications. Support ServiceNow software releases by delivering configuration tasks and implementing new features. Ensure compliance with best practices and organizational standards for ServiceNow administration. Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues. Automate tasks when necessary .Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project's needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation.

Required Skills & Qualifications

Technical Skills
Strong knowledge of ServiceNow Platform Administration.
Experience with ServiceNow configuration and maintenance activities.
Understanding of Incident Management, Change Management, and Release Management processes.
Experience managing multiple ServiceNow environments (DEV, UAT, PRE-PROD).
Knowledge of user access management, roles, and permissions.
Familiarity with ServiceNow integrations and interfacing with external applications.
Basic scripting and automation capabilities using ServiceNow tools and technologies.
Understanding of ServiceNow platform architecture and best practices.

Preferred Qualifications

• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a dynamic environment.