ServiceNow - Lead Technical Consultant

Perficient; Maharashtra; On-site; INR 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Paid time off

Holidays

Bonus opportunities

Rewards programs

Job summary

Perficient is seeking a Lead ServiceNow Developer to join our Pune team. You will lead the design, configuration and integration of ITSM modules, translating business requirements into scalable solutions.

You will mentor architects and developers, drive automation using Flow Designer and IntegrationHub, and collaborate with stakeholders to deliver high-impact services. This role is on-site in Pune and offers strong benefits.

Qualifications

• 8+ years of application development experience.
• Client facing or consulting experience preferred.
• Strong problem solving with ability to create innovative solutions.
• Bachelor’s Degree in MIS, Computer Science, Math, Engineering or comparable major.
• Experience with agile methodologies.
• Proficient in documenting and presenting technical concepts.

Responsibilities

• Lead the design and implementation of ServiceNow ITSM solutions.
• Configure and customize ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge.
• Translate business requirements into scalable technical solutions.
• Design and implement automation using Flow Designer and IntegrationHub.
• Streamline service delivery through workflow optimization.
• Automate approvals, notifications, escalations, and fulfillment processes.
• Develop and maintain Service Catalog offerings.
• Create user-friendly request forms and workflows.
• Enhance self-service through Service Portal and Employee Center.
• Design and develop integrations with REST and SOAP APIs.
• Integrate ServiceNow with monitoring, HR, identity management, and third-party apps.
• Provide technical guidance to developers and administrators.
• Conduct code reviews and enforce best practices.
• Mentor team members and support knowledge-sharing.

Skills

ServiceNow ITSM

+8 years experience

Client facing

Agile mindset

Education

Bachelor’s Degree in MIS, CS, Math, Engineering

Tools

REST APIs

SOAP APIs

Job description

Job Description

We currently have a career opportunity for an Lead ServiceNow Developer to join our team located in Pune.

Job Description

We currently have a career opportunity for an Lead ServiceNow Developer to join our team located in Pune.

As a Lead Technical Consultant you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will work with solution architects and developers on interpretation/translation of wireframes and creative designs into functional requirements, and subsequently into technical design.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Responsibilities

• Lead the design and implementation of ServiceNow ITSM solutions.
• Configure and customize ITSM modules including: Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Knowledge Management
• Translate business requirements into scalable technical solutions.
• Design and implement automation using Flow Designer and IntegrationHub.
• Streamline service delivery through workflow optimization.
• Automate approvals, notifications, escalations, and fulfillment processes.
• Develop and maintain Service Catalog offerings.
• Create user-friendly request forms and fulfillment workflows.
• Enhance self-service capabilities through Service Portal and Employee Center.
• Design and develop integrations with enterprise systems using REST and SOAP APIs.
• Integrate ServiceNow with monitoring, HR, identity management, and third-party applications.
• Support integration troubleshooting and optimization.
• Provide technical guidance to developers and administrators.
• Conduct code reviews and enforce development best practices.
• Mentor team members and support knowledge-sharing initiatives.
• Collaborate with architects, product owners, and business stakeholders.

Qualifications

• Passionate coders with 8 plus years of application development experience.
• Client facing or consulting experience highly preferred.
• Skilled problem solvers with the desire and proven ability to create innovative solutions.
• Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments.
• Future technology leaders- dynamic individuals energized by fast paced personal and professional growth.
• Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers.
• Bachelor’s Degree in MIS, Computer Science, Math, Engineering or comparable major.
• Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design.
• Knowledge and experience in developing software using agile methodologies.
• Proficient in authoring, editing and presenting technical documents.
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

Who We Are

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

What We Believe

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer

The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

About Us

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com .

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