ServiceNow Lead Engineer

NewRocket; India; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

NewRocket, a global, full-service ServiceNow partner, is hiring a ServiceNow Lead Engineer to join the award-winning Customer team. You will primarily develop customer applications for work order management, scheduling, and dispatch within ServiceNow.

Collaborate with stakeholders to identify key functionality in the custom ServiceNow instance and enhance event rules to ensure accurate CMDB bindings. You will work with SMEs to support service maps and discovery tasks across environments.

Qualifications

• Experience with ServiceNow platforms and custom app development.
• Strong understanding of CMDB bindings, discovery, and software asset management.
• Ability to design interfaces for multiple user audiences in ServiceNow.

Responsibilities

• Develop customer applications for Work Order management, scheduling and dispatch.
• Collaborate with stakeholders to identify key functionality within a custom ServiceNow instance.
• Enhance ServiceNow event rules to ensure proper CMDB binding.
• Interact with SMEs to gather environment information for service maps and event work.

Skills

ServiceNow

Lead Engineer

CMDB

Service Mapping

Discovery

SAM Pro

Tools

MID Servers

Service Graph Connectors

Job description

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awardedthe “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring for a ServiceNow Lead Engineer , to join our award-winning Customer team!

• As a ServiceNow Lead Engineer - Sam Pro you will be primarily developing customer applications for Work Order management, scheduling and dispatch.
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
• Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
• Interact with technical SMEs to get necessary environment information to support your service map and event work

Your Experience

• Experience with ServiceNow Lead Engineer - Sam Pro in ServiceNow
• Comprehension of, and the ability to communicate and implement Sam Pro
• Ability to develop interfaces for each user audience depending on custom application models or Service Portals
• Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.).
• Understand software normalization, reconciliation and license compliance processes.
• Install, configure, and integrate software products from ServiceNow SAM Pro with a focus on Discovery, Software Asset Management, Service Graph Connectors and CMDB.
• Ability to manage software entitlements, publishers, contracts and license positions.
• Extend SAM Pro capabilities with custom software models, normalization rules and automation workflows.
• Knowledge and ability to configure, manage and maintain MID Servers.
• Proficient in working with command line console for Service Mapping
• Ability to work with and migrate patterns between Environments for SAM
• Proficient in configuring Identification Rules for ITAM
• Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping