Servicenow Lead

Sampoorna Consultants; Chennai District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Sampoorna Consultants is seeking a ServiceNow Lead with 6+ years of experience to drive administration, development, and integration efforts across Change, Incident, and Problem Management modules.

You will configure catalogs and workflows, implement Service Catalog items, and leverage Flow Designer for catalogue integrations. Strong JavaScript, HTML, and AngularJS skills are essential.

Qualifications

• 6+ years of experience with ServiceNow as Administrator/Developer.
• Hands-on knowledge of Admin/Implementation Specialist, Foundation, JavaScript and HTML.
• Experience with Change, Incident and Problem Management apps and related artifacts.

Responsibilities

• Act as ServiceNow Administrator/Developer and implement configurations.
• Develop and maintain catalog items, workflows, SLAs, and notifications.
• Integrate with CMDB, Discovery, and external systems via REST/SOAP.
• Configure Service Catalog, approvals, and portal using AngularJS.
• Collaborate with HR, Incident Management, and other stakeholders.

Skills

ServiceNow Admin/Dev

JavaScript

HTML

Change/Incident/Problem Mgmt

Workflow/Business Rules

UI Script/UI Policy

Discovery/CMDB

REST/SOAP API

Flow Designer

AngularJS

Education

CSA – Certified ServiceNow Administrator

CAD – Certified Application Developer

Tools

Flow Designer

AngularJS

Job description

Service Now Lead - J50850

Role & responsibilities

Requirements

At least 6 years experience with:

• Acting as a Service Now Administrator / Developer
• Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
• Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
• Supporting ServiceNow Service Catalogue and Requested Items related artifacts
• Implementing general settings such as incident, problem, change, and SLA
• ServiceNow Discovery
• CMDB (Configuration Management Database)
• REST/SOAP API integration
• Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
• ServiceNow Portal configuration working in Angular JS.
• Flow Designer to build catalogue workflows / integrations.
• Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
• Agile/Scrum/SAFe methodology

Basic Qualifications

• CSA – Certified ServiceNow Administrator
• CAD – Certified Application Developer

Additional Responsibilities

• Acting as a Service Now Administrator / Developer
• Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
• Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
• Supporting ServiceNow Service Catalogue and Requested Items related artifacts
• Implementing general settings such as incident, problem, change, and SLA
• Service Catalogue configuration, for one example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
• ServiceNow Portal configuration working in Angular JS.
• Flow Designer to build catalogue workflows / integrations.
• Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
• Following Agile/Scrum/SAFe methodology

Automation & Integration

• Implementing, updating, and managing ServiceNow Discovery
• Integrating third party systems with CMDB (Configuration Management Database)
• Implementing REST/SOAP API integration
• Leveraging Flow Designer to build catalogue workflows / integrations

Monitoring & Optimization

• Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience

Security & Compliance

• Manage user roles, access controls, and authentication mechanisms
• Ensure compliance with data governance policies and audit requirements through secure logging practices.

Collaboration & Leadership

• Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others
• Conduct knowledge-sharing sessions and mentor junior team members on best practices.

Continuous Improvement

• Stay current with latest features, releases, and ecosystem tools.
• Contribute to the evolution of ServiceNow standards and best practices