servicenow IRC306023

GlobalLogic Inc.; India; On-site; INR 3,500,000 - 6,500,000; Full time

Benefits offered by this job

Exciting Projects

Collaborative Environment

Work-Life Balance

Professional Development

Excellent Benefits

Fun Perks

Job summary

GlobalLogic, a Hitachi Group Company, seeks an experienced ServiceNow Architect in India to lead enterprise-scale implementations and oversee complex integrations. The role emphasizes ITSM, EA, and REST/SOAP API work, with strong stakeholder communication.

8+ years in ITSM/EA and hands-on ServiceNow experience are required; CMA certification is highly desirable. You will mentor teams and shape technical roadmaps in a dynamic environment.

Qualifications

• 8+ years of experience in IT Service Management and enterprise architecture
• 5+ years of hands-on experience implementing and customizing ServiceNow solutions
• Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices
• Proven experience architecting complex, multi-instance ServiceNow environments
• Experience designing enterprise-scale ServiceNow implementations with complex integration requirements
• Strong understanding of web services, REST/SOAP APIs, and middleware technologies
• Experience managing technical delivery across multiple concurrent projects
• Experience with Agile/Scrum methodologies and project management frameworks

Responsibilities

• Design and oversee enterprise-scale ServiceNow solutions aligned with business objectives and technology roadmaps
• Lead technical discovery sessions and translate business requirements into comprehensive solution architectures and technical specifications
• Define and maintain ServiceNow architectural standards, patterns, governance frameworks, development standards, and coding best practices
• Design and oversee integrations between ServiceNow modules and other enterprise systems
• Provide technical leadership and mentorship to development teams throughout the solution lifecycle and act as an escalation point for complex technical challenges
• Conduct technical reviews and provide guidance to ensure solution quality, scalability, security, and maintainability
• Lead technical delivery across multiple concurrent ServiceNow projects while ensuring consistent architectural approaches
• Collaborate with business stakeholders, project managers, business analysts, development teams, and vendors to ensure successful solution delivery
• Communicate technical concepts to non-technical audiences and provide technical expertise during client presentations
• Identify and mitigate technical risks and advise leadership on ServiceNow platform capabilities, technical direction, and roadmap planning

Skills

IT Service Management

Enterprise architecture

ServiceNow

Integration design

Agile/Scrum

Stakeholder communication

Tools

REST APIs

SOAP APIs

Middleware

Job description

8+ years of experience in IT Service Management and enterprise architecture
5+ years of hands-on experience implementing and customizing ServiceNow solutions
Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices
Proven experience architecting complex, multi-instance ServiceNow environments
Experience designing enterprise-scale ServiceNow implementations with complex integration requirements
Strong understanding of web services, REST/SOAP APIs, and middleware technologies
Experience managing technical delivery across multiple concurrent projects
Experience with Agile/Scrum methodologies and project management frameworks
Strong understanding of enterprise architecture principles, standards, patterns, and governance
Experience designing and overseeing integrations between ServiceNow modules and external systems
Strong communication and presentation skills, including the ability to explain complex technical concepts to non-technical stakeholders
Ability to work effectively with business stakeholders, project managers, business analysts, development teams, and vendors
Ability to identify and mitigate technical risks and ensure scalable, secure, and maintainable solutions
Ability to work in an environment with changing priorities and multiple concurrent initiatives
ServiceNow Certified Master Architect (CMA) certification — highly desirable
Experience with Workplace Service Delivery (WSD) and Health and Safety / HSE modules — nice to have
Real estate domain or functional real estate knowledge — nice to have
Business analysis experience within a professional services environment — nice to have

Job responsibilities

Design and oversee enterprise-scale ServiceNow solutions aligned with business objectives and technology roadmaps

Lead technical discovery sessions and translate business requirements into comprehensive solution architectures and technical specifications

Define and maintain ServiceNow architectural standards, patterns, governance frameworks, development standards, and coding best practices

Design and oversee integrations between ServiceNow modules and other enterprise systems

Provide technical leadership and mentorship to development teams throughout the solution lifecycle and act as an escalation point for complex technical challenges

Conduct technical reviews and provide guidance to ensure solution quality, scalability, security, and maintainability

Lead technical delivery across multiple concurrent ServiceNow projects while ensuring consistent architectural approaches

Collaborate with business stakeholders, project managers, business analysts, development teams, and vendors to ensure successful solution delivery

Communicate technical concepts to non-technical audiences and provide technical expertise during client presentations

Identify and mitigate technical risks and advise leadership on ServiceNow platform capabilities, technical direction, and roadmap planning

What we offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.