ServiceNow Developer / ITBM

Tekskills Inc.; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Tekskills Inc. in Hyderabad is seeking a hands-on ServiceNow developer with ITBM experience to design, build, test and document end-to-end solutions.

You will work across ITSM, ITBM modules and support integrations via Integration Hub and Flow Designer, participating in agile delivery and DevOps practices to deliver enhancements in sprints.

Qualifications

• Hands-on software engineer experience.
• Proficient in HTML5, CSS, AJAX, .NET, Java and Webservices.
• Experience with client-side and server-side scripting and SaaS integrations.
• Strong ACL debugging and problem-solving skills.
• Understanding CI/CD concepts and iterative delivery.
• Familiar with Agile/Scrum and DevOps practices.

Responsibilities

• Work across ServiceNow modules ITSM, ITBM, and future ITOM/LSM as required.
• Design, build, test and document end-to-end solutions.
• Collaborate in Agile delivery with Dev engineers to implement enhancements.
• Support initial implementation of new ServiceNow features and integrations.
• Transition knowledge from external partners and keep technical skills up to date.
• Manage multiple delivery priorities and complex integration issues.

Skills

Software engineer

HTML5/CSS/AJAX

Client-side scripting

Server-side scripting

SaaS integration

ACL & debugging

COTS software

CI/CD basics

Agile/Scrum

DevOps mindset

Self-starter

Interpersonal skills

Job description

Mandatory skills:- Looking for Strong ITBM resource with experience in Resource Management, Demand and PPM. Prior experience of workspaces is desirable

Accountabilities

• Working across ServiceNow Platform and associated modules like : ITOM, ITSM, GRC.
• Working on ServiceNow integrations using Integration Hub and Flow Designer
• Design, build, test and document solution end to end
• Work in Agile projects as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint.
• Working in larger projects as developer to support initial implementation of new ServiceNow features.
• Knowledge transition from external implementation partners for new modules
• Keep technical expertise up to date

Dimensions and Special Challenges

• The current ServiceNow platform uses ITSM, ITBM & LSM modules with future modules like ITOM & GRC/SecOps being planned for implementation.
• Virtual working in a global environment with culturally diverse teams and across many organizational boundaries (within and across IT support and delivery organizations, incl. suppliers)
• Managing multiple delivery priorities, multiple demand requests and complex (integration) issues
• High degree of application, technology and SaaS landscape complexity and integration
• Working as one team with business support teams to ensure seamless development and deployments of changes and maximum added value for the business by proposing continuous improvements in line with the business needs and strategy

Mandatory Qualifications and Skills

• Hands On experience as a software engineer
• HTML5/CSS/AJAX/.Net/Java/Webservices/GlideRecord
• Client Side and Server-Side Scripting Client & Server API's/SaaS integration services
• ACL & debugging
• COTS (Commercial Off The Shelf Software)
• Understand basic fundamentals of iterative development and continuous delivery
• Understand basic fundamentals of software development processes and procedures
• Understand basic fundamentals of CICD process, concepts of Integration and Deployment Pipelines
• Understand incremental delivery and use metrics to track progress against the intended timeline
• Experience in working in agile/scrum delivery teams/DevOps
• Self-starter and able to handle concurrent tasks with appropriate priority
• Ability to challenge and debate issues of importance to the organization
• Good interpersonal skills and a collaborative management style, both face-to-face and virtually