Servicenow Developer CSM

Infosys; Kolkata District, Hyderabad, Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Infosys is seeking senior ServiceNow CSM professionals in India for 5-20 years of hands-on experience. You will work on Customer Service Management, Case Management, portal development, workflow automation, and integrations, tailoring ServiceNow platforms to business needs.

Strong stakeholder management and problem-solving skills are required, with the ability to deliver scalable CSM solutions across multiple business units located in Kolkata and other hubs.

Qualifications

• 5-20 years of experience in ServiceNow CSM and related modules.
• Hands-on experience in Customer Service Management and Case Management.
• Experience with portal development, workflow automation, and integrations.

Responsibilities

• Develop and implement ServiceNow CSM solutions.
• Collaborate with stakeholders to define requirements and deliver scalable configurations.
• Maintain and customize ServiceNow platform components including UI, workflows and integrations.

Skills

ServiceNow CSM

Case Management

Portal Development

Workflow Automation

Integrations REST/SOAP

ServiceNow Platform Development

JavaScript

Job description

Jd:

ServiceNow CSM | 5-20 Years

Mandatory Skills:

• ServiceNow CSM (Customer Service Management)
• Case Management
• Customer Service Portal
• Flow Designer
• Integrations (REST/SOAP)
• ServiceNow Platform Development
• JavaScript

Short JD: Looking for ServiceNow CSM professionals with 5-20 years of experience. Must have hands-on experience in Customer Service Management, Case Management, portal development, workflow automation, integrations, and ServiceNow platform customization. Strong stakeholder management and problem-solving skills are required.

Locations: Bangalore, Hyderabad, Pune, Chennai, Mangalore, Chandigarh, Trivandrum, Bhubaneswar, Nagpur, Jaipur, Indore, Coimbatore, Noida, Mumbai, Kolkata
Experience: 5-20 Years