Servicenow CSM Developer Walkin

Tata Consultancy Services; Bengaluru; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Tata Consultancy Services in Bangalore is seeking experienced ServiceNow CSM Developers/Technical Consultants to design, develop, and support scalable CSM solutions for improved customer service operations and user experience.

The role requires hands-on experience with CSM modules, workflows, and integrations, including REST/SOAP APIs, Flow Designer, and Service Portal. In-person walk-in, registration at 9:00 AM on 22 August 2026.

Qualifications

• Strong experience in ServiceNow CSM development and design of case management
• Hands-on work with CSM modules: Case Management, Accounts, Contacts, Consumers, Entitlements, Service Contracts
• Expertise configuring Case Types, Assignment Rules, Routing, Escalations, SLAs, Notifications
• Proficient in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies
• Experience with Flow Designer, IntegrationHub, Workflows, Process Automation
• Hands-on work with ServiceNow Portal, Service Portal, UI Builder, Employee Center
• Experience in building and consuming REST and SOAP APIs
• Knowledge of ServiceNow Integration Methods including REST, SOAP, MID Server, IntegrationHub Spokes
• Experience integrating CSM with external CRM/ERP/telephony/email/third-party apps
• Knowledge of Customer/Partner Community Portals, Knowledge Management, Service Catalog
• Experience with Agent Workspace and workspace customization
• Hands-on in ACLs, Roles, Groups, User Administration, Security
• Experience with Advanced Work Assignment and Skills-Based Routing
• Knowledge of Virtual Agent, Predictive Intelligence, and AI-enabled support

Responsibilities

• Design, develop, enhance, and support scalable ServiceNow CSM solutions
• Implement integrations and customizations to improve customer service operations and UX
• Collaborate with cross-functional teams to deliver end-to-end CSM capabilities
• Configure workflows, automation, and portals to streamline case handling
• Ensure security and access controls for CSM users and data

Skills

ServiceNow CSM Development

CSM Case Management

Accounts/Contacts/Entitlements

ServiceNow Config/Workflow

JavaScript/Glide APIs

UI Policies/Client Scripts

Flow Designer/IntegrationHub

Service Portal/UI Builder

REST/SOAP APIs

Integration Methods (REST/SOAP)

External system integrations

Agent Workspace/Workspace

ACLs/Roles/User Admin

Security/Access control

Omnichannel customer service

Job description

TCS Walk-In Drive | Hiring ServiceNow CSM Developers / Technical Consultants

Location: Bangalore

Experience: 5-13 Years

Mode: In-Person Walk-In

Walk-In Date: 22 August 2026 - Saturday

Registration Time: 9:00 AM

TCS is looking for experienced ServiceNow CSM Developers / Technical Consultants with strong expertise in ServiceNow Customer Service Management, case management, portal development, integrations, and platform customization. The role involves designing, developing, enhancing, and supporting scalable CSM solutions to improve customer service operations and user experience.

Key Skills Required

• Strong experience in ServiceNow Customer Service Management (CSM) Development
• Hands-on experience in CSM Case Management, Accounts, Contacts, Consumers, Entitlements, and Service Contracts
• Expertise in configuring Case Types, Assignment Rules, Routing, Escalations, SLAs, and Notifications
• Strong experience in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, and UI Policies
• Experience in ServiceNow Flow Designer, IntegrationHub, Workflows, and Process Automation
• Hands-on experience in ServiceNow Customer Portal, Service Portal, UI Builder, and Employee Center
• Experience in developing and consuming REST and SOAP APIs
• Strong knowledge of ServiceNow Integration Methods, including REST, SOAP, MID Server, and IntegrationHub Spokes
• Experience in integrating CSM with external CRM, ERP, telephony, email, and third-party applications
• Knowledge of Customer and Partner Community Portals, Knowledge Management, and Service Catalog
• Experience in Agent Workspace, Configurable Workspace, and Workspace customization
• Hands-on experience in ACLs, Roles, Groups, User Administration, and ServiceNow Security
• Experience in Advanced Work Assignment, Skills-Based Routing, and Omnichannel Customer Service
• Knowledge of Virtual Agent, Predictive Intelligence, and AI-enabled customer service capabilities is an added advantage