Servicenow Developer

Capgemini; Hyderabad; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Capgemini Invent is seeking a seasoned ServiceNow leader to drive end-to-end solution design and advisory work across client engagements. You will shape architecture, data models, and automation workflows, leveraging AI-driven capabilities to maximize business value.

The role emphasizes hands-on scripting, integrations, and delivery leadership within a dynamic consulting environment, with opportunities to advance CSDM 4.0 and ITIL-aligned processes.

Qualifications

• Hands-on experience with ServiceNow scripting, integrations, and workflow automation.
• 4-16 years of IT consulting, solution architecture, and ServiceNow implementation.
• Deep expertise in ServiceNow modules such as ITSM, HRSD, SPM, and SAM.
• Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management.
• Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus.

Responsibilities

• ServiceNow Solutioning & Architecture—lead design, architecture, and technical strategy for ServiceNow with governance best practices.
• Client Advisory & Consulting—advise on best practices, process automation, and workshop leadership.
• Delivery & Implementation Leadership—oversight of technical delivery and risk mitigation across engagements.
• Goverance & Best Practices—establish governance, security standards, and compliance for ServiceNow programs.

Skills

Technical Leadership

COE Development

ServiceNow Solutioning

AI-driven Automation

Scripting & Integrations

ITIL & CSDM 4.0

Tools

ServiceNow

APIs & Integrations

Automation Platforms

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

In this role you will be responsible for end-to-end solution design, technical advisory, and best practice implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives. The ideal candidate will bring hands-on expertise in ServiceNow solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0.

In this role you will play a key role in:

• ServiceNow Solutioning & Architecture - Lead solution design, architecture, and technical strategy for ServiceNOW, Work closely with business stakeholders and delivery teams to translate requirements. Ensure alignment with CSDM 4.0, ITIL, and governance best practices. Define ServiceNow data models, integrations, and automation workflows, leveraging AI-driven capabilities.
• Client Advisory & Consulting - Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization. Lead client workshops, discovery sessions, and roadmap planning for ServiceNow adoption. Guide clients on AI-powered automation, predictive intelligence, and NOW Assist capabilities to maximize business value. Drive continuous improvement and innovation initiatives within client environments.
• Delivery & Implementation Leadership - Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices. Provide technical oversight, solution validation, and risk mitigation across ServiceNow engagements. Ensure seamless integration of ServiceNow with enterprise applications, cloud platforms, and legacy systems. Define KPIs and success metrics for ServiceNow implementations, ensuring business outcomes are met.
• Governance, Compliance & Best Practices - Establish and enforce governance frameworks, security standards, and compliance models for ServiceNow solutions. Ensure CMDB integrity, data consistency, and process standardization across ServiceNow modules. Drive adherence to CSDM 4.0, ITIL standards, and platform governance best practices. Define performance monitoring, incident management, and SLA reporting for ServiceNow operations.

Your Profile

• Technical Leadership & COE Development - Act as a thought leader within the ServiceNow COE, driving capability development and knowledge sharing. Mentor ServiceNow developers, architects, and consultants, ensuring technical upskilling and best-practice adoption. Support ServiceNow practice growth by developing reusable assets, frameworks, and accelerators. Stay ahead of emerging trends in AI-driven automation, Virtual Agents, and Generative AI within ServiceNow.
• 4-16 years of experience in IT consulting, solution architecture, and ServiceNow implementation. Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM. Proven track record in ServiceNow solution design, technical leadership, and best practice implementation.
• Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles. Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus.
• Hands-on experience with ServiceNow scripting, integrations, and workflow automation. Experience with AI-driven automation, Generative AI, and intelligent workflow orchestration in ServiceNow.

What You Will Love About Working Here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.