Servicenow Developer

Capgemini; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Capgemini is seeking an experienced ServiceNow Developer in Hyderabad to design, configure, and implement solutions across ITSM, CSM, FSM and HRSD. You will work with multiple modules to deliver scalable, high-performing applications.

The role requires hands-on scripting (JavaScript), Flow Designer, and strong collaboration with stakeholders to translate business needs into technical design.

Qualifications

• Experience designing and implementing ServiceNow solutions.
• Hands-on ITSM, CSM, FSM, and HRSD modules.
• Strong scripting in JavaScript and platform architecture knowledge.
• Familiarity with Agile/Scrum practices and collaboration.

Responsibilities

• Develop and configure custom ServiceNow applications, workflows, and integrations.
• Implement and maintain ITSM, CSM, FSM, and HRSD modules with best practices.
• Collaborate with stakeholders to translate business needs into technical design.
• Integrate ServiceNow with external systems via REST/SOAP APIs.
• Analyze, troubleshoot, and resolve technical issues; maintain docs.

Skills

ServiceNow Development

JavaScript

UI Policies

Business Rules

Flow Designer

ITSM

CSM

FSM

HRSD

Agile/Scrum

Job description

Location: PAN India | Hyderabad
Experience: 4–12 Years
Employment Type: Full-Time

About the Role

We are looking for an experienced ServiceNow Developer to design, configure, and implement solutions on the ServiceNow platform. You will work with multiple modules, including ITSM, CSM, FSM, and HRSD, while ensuring scalable, high-performing solutions aligned with business needs.

Key Responsibilities

• Develop and configure custom applications, workflows, and integrations on the ServiceNow platform.
• Implement and maintain modules such as ITSM (Incident, Problem, Change), CSM, FSM, and HRSD.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Integrate ServiceNow with external systems using REST/SOAP APIs.
• Perform system analysis, troubleshooting, and resolution of technical issues.
• Maintain documentation and adherence to development best practices.

Required Skills & Competencies

• Strong proficiency in ServiceNow development: scripting (JavaScript), UI policies, business rules, flow designer.
• Hands-on experience in ITSM, CSM, FSM, and HRSD modules.
• Good understanding of ServiceNow architecture, data model, and best practices.
• Familiarity with Agile/Scrum methodologies.
• Strong problem-solving, debugging, and communication skills.

About Capgemini

Capgemini is a global leader in business and technology transformation, helping organizations accelerate their digital and sustainable transitions. With a diverse team of 340,000+ professionals across 50+ countries and a strong 55+ year heritage, we deliver end-to-end services from strategy and design to engineering and operations. Leveraging our deep industry expertise and partner ecosystem, we drive innovation in AI, Generative AI, cloud, and data to create sustainable business impact.