Servicenow Developer

3across; Chennai District, Bengaluru, Delhi; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

3across is seeking a Principal Consultant – ServiceNow Tech Lead to drive enterprise‑scale ServiceNow implementations. You will provide technical leadership across development teams, design solutions, guide architecture, and mentor developers while delivering high‑quality ServiceNow outcomes.

This client‑facing role involves solution architecture, hands‑on development, integrations, platform governance, and ensuring best practices, platform health, and successful releases across multiple modules.

Qualifications

• Strong experience in ServiceNow development and technical leadership.
• Proven experience leading client-facing ServiceNow implementations.
• Hands-on JavaScript, Glide APIs, debugging, update sets, and deployment processes.
• Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs.
• Experience with Service Portal and Flow Designer.
• Experience with Integrations using REST and SOAP APIs.

Responsibilities

• Lead and mentor a team of ServiceNow developers.
• Collaborate with analysts, architects, and stakeholders to translate requirements into technical solutions.
• Design, develop, and implement scalable ServiceNow solutions across modules.
• Prepare High-Level and Low-Level design documents and define implementation roadmaps.
• Develop and customize workflows, UI policies, and APIs.
• Build integrations with third-party apps using REST, SOAP, and Integration Hub.
• Participate in Agile sprint planning, reviews, and releases.
• Ensure adherence to platform governance and best practices.
• Manage deployments, update sets, cloning, upgrades, and migrations.
• Conduct knowledge-sharing sessions and mentor team members.

Skills

ServiceNow development

Technical leadership

Client-facing projects

JavaScript

Glide APIs

APIs (REST/SOAP)

CMDB

Discovery

Service Portal

Integrations

Tools

Flow Designer

Integration Hub

Update Sets

Azure DevOps

Jira

Rally

Job description

Principal Consultant ServiceNow Tech Lead

Job Summary

We are hiring an experienced Principal Consultant – ServiceNow Tech Lead to lead enterprise-scale ServiceNow implementations and provide technical leadership across development teams. This is a client-facing role that involves solution architecture, hands‑on development, integrations, platform governance, and mentoring developers while delivering high‑quality ServiceNow solutions.

Key Responsibilities

• Lead and mentor a team of ServiceNow developers, providing technical guidance and task ownership.
• Collaborate with business analysts, architects, and stakeholders to translate business requirements into technical solutions.
• Design, develop, and implement scalable ServiceNow solutions across multiple modules.
• Prepare High-Level Design (HLD) and Low-Level Design (LLD) documents and define technical implementation roadmaps.
• Develop and customize workflows, business rules, client scripts, UI policies, UI actions, script includes, ACLs, Service Portal components, and APIs.
• Build integrations with third-party applications using REST, SOAP, Integration Hub, and Flow Designer.
• Participate in Agile sprint planning, development, code reviews, testing, and release management.
• Ensure adherence to ServiceNow development standards, technical governance, and best practices.
• Manage deployments, update sets, cloning, upgrades, and migration across ServiceNow instances.
• Monitor platform health, performance, scalability, security, and compliance through health scans and governance reviews.
• Resolve technical escalations, production issues, and provide support during releases and upgrades.
• Conduct knowledge-sharing sessions, technical workshops, and mentor team members on new platform capabilities.

Required Skills & Experience

• Strong experience in ServiceNow development and technical leadership.
• Proven experience leading client-facing ServiceNow implementation projects.
• Hands‑on expertise in JavaScript, Glide APIs, debugging, update sets, and deployment processes.
• Experience with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Script Includes, ACLs, Service Portal, Flow Designer, and Integration Hub.
• Strong experience integrating ServiceNow with third‑party applications using REST and SOAP APIs.
• Experience with CMDB, Discovery, Event Management, and Service Mapping.
• Experience in greenfield implementation of ServiceNow modules.
• Experience in instance cloning, upgrades, migrations, and release management.
• Ability to review architecture, code quality, and ensure platform health and maintainability.
• Excellent communication, stakeholder management, analytical, and problem‑solving skills.

Certifications

• ServiceNow Certified System Administrator (CSA) – Mandatory.
• One or more ServiceNow Implementation Specialist certifications such as:
  • ITSM
  • ITOM
  • CSM
  • HRSD
  • GRC
• Additional ServiceNow certifications are a plus.

Preferred Skills

• Experience with Azure DevOps, Jira, TFS, Rally, or similar Agile tools.
• Experience with ServiceNow Proof of Concepts (POCs), demos, and solution architecture.
• Knowledge of newly released ServiceNow platform features and upgrades.

Ideal Candidate Profile

• Technical Lead / Senior ServiceNow Developer / ServiceNow Architect.
• Experience delivering enterprise ServiceNow implementations and managing development teams.
• Strong understanding of ServiceNow architecture, integrations, platform governance, and best practices.
• Ability to work directly with client stakeholders and enterprise architecture teams.