ServiceNow Business Analyst

Fresenius Medical Care; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Fresenius Medical Care is seeking a skilled ServiceNow Business Analyst to join our dynamic team. This role will bridge business needs and IT solutions, ensuring successful ServiceNow implementation and optimization.

You will gather requirements, analyze processes, and drive agile development to enhance efficiency and automation. Responsibilities include leading agile ceremonies, collaborating with stakeholders, conducting workshops, and guiding developers and ServiceNow administrators to

Qualifications

• CSA certification is required.
• Experience in hosting and facilitating SCRUM sessions with development teams.
• Proven BA experience in ServiceNow ecosystem.

Responsibilities

• Lead agile ceremonies for development teams (sprint planning, daily stand-ups, reviews, retrospectives).
• Gather and analyze requirements for ServiceNow implementations with business leaders and IT.
• Conduct workshops and interviews to identify pain points and optimization opportunities.
• Serve as liaison between business and IT to align ServiceNow solutions with objectives.
• Facilitate UAT and collect feedback to validate functionality.
• Provide guidance to developers and ServiceNow admins.
• Stay updated on ServiceNow best practices, especially Health & Safety compliance.
• Analyze processes to identify automation opportunities using ServiceNow.

Skills

ServiceNow

SCRUM facilitation

Stakeholder management

Analytical thinking

Tools

CSA certification

Job description

Job Summary

We are seeking a skilled

We are seeking a skilled ServiceNow Business Analyst to join our dynamic team. This role will be instrumental in bridging the gap between business needs and IT solutions, ensuring the successful implementation and optimization of ServiceNow solutions. The ideal candidate will be responsible for gathering requirements, analyzing business processes, and facilitating agile development methodologies to drive efficiency and automation.

Key Responsibilities

• Serve as a Business Analyst for agile development teams, leading sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Collaborate with business leaders, process owners, and IT teams to gather and analyze requirements for ServiceNow implementations.
• Conduct workshops and stakeholder interviews to understand pain points, business challenges, and optimization opportunities.
• Act as a liaison between business teams and IT, ensuring that ServiceNow solutions align with organizational objectives.
• Facilitate User Acceptance Testing (UAT) activities, gathering feedback to validate system functionality.
• Provide technical guidance and mentorship to developers and ServiceNow administrators.
• Stay updated on ServiceNow best practices and industry trends, particularly in Health & Safety compliance.
• Analyze existing business processes and identify areas for automation and optimization using ServiceNow capabilities.

Qualifications & Skills

• Certified ServiceNow Administrator (CSA) certification is required.
• Strong experience in hosting and facilitating SCRUM sessions with development teams.
• Proven experience as a Business Analyst, preferably within the ServiceNow ecosystem.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively across business and technical teams.
• Experience in Health & Safety compliance is a plus.

Why Join Us?

• Work on impactful projects that drive business transformation.
• Be part of an innovative and fast-paced team.
• Opportunities for professional development and ServiceNow certifications.
• Competitive salary and benefits package.