ServiceNow AI Developer

Aimlroles; Bengaluru; Remote; INR 1,500,000 - 2,500,000; Full time

Job summary

NTT DATA is seeking an experienced ServiceNow Developer to design, build, and implement solutions on ServiceNow AI Control Tower (AICT). You’ll govern and secure AI agents, models, and workflows across the enterprise while collaborating with governance, risk, and security teams.

Responsibilities include building AI agents and skills, integrating with AWS/Azure/GCP platforms, managing CMDB data models, and ensuring compliance.

Qualifications

• 5+ years of ServiceNow development experience, including scripting and Studio/App Engine.
• Strong working knowledge of CMDB and CSDM, including CI classes, relationships, and data health management.
• Experience with Flow Designer, IntegrationHub, and Service Graph Connectors.
• Hands-on experience with ACLs, role design, and persona-based access control.
• Experience with plugin/scope management, including activation sequencing and dependency mapping.
• Understanding of AI/agentic concepts: AI agents, LLMs, skills, and orchestration frameworks.
• Familiarity with Now Assist Skill Kit and/or Build Agent for creating custom skills and agents.
• Strong analytical and troubleshooting skills across complex, multi-system integrations.
• Excellent communication skills, with the ability to work cross-functionally with governance, risk, security, and compliance stakeholders.

Responsibilities

• Design, configure, and extend ServiceNow AI Control Tower to support enterprise-wide AI governance and lifecycle management.
• Build and maintain custom AI agents, skills, flow actions, and subflows using the Now Assist Skill Kit and Build Agent.
• Develop and maintain integrations with third-party AI platforms via the Service Graph Connector framework.
• Manage CMDB and CSDM data models to ensure accurate tracking of AI assets as configuration items.
• Configure and troubleshoot plugin activation sequences, scopes, dependencies, and access controls.
• Collaborate with AI Stewards, Risk & Compliance Managers, and Platform Administrators to implement risk assessments, compliance frameworks, and governance policies.
• Monitor and support AI Agent Fabric protocols for secure cross-agent communication.
• Manage the full AI asset lifecycle from intake and assessment through deployment and retirement.
• Write clean, maintainable scripts and workflows (business rules, script includes, client scripts, Flow Designer, IntegrationHub).
• Support version control, rollback, and quality assurance processes for custom AI skills.

Skills

ServiceNow development

CMDB & CSDM

Flow Designer

IntegrationHub

Service Graph Connectors

ACLs & access control

Plugin/scope management

AI concepts

Now Assist Skill Kit

Build Agent

Troubleshooting multi-system integrat.

Cross-functional communication

Tools

Studio/App Engine

Flow Designer

IntegrationHub

Service Graph Connectors

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

About the Role

We are seeking an experienced ServiceNow Developer to design, build, and implement solutions on ServiceNow AI Control Tower (AICT) — our enterprise platform for governing, securing, and managing AI agents, models, and workflows across the organization. You'll work at the intersection of platform development, AI governance, and enterprise architecture, helping us discover, govern, and scale AI initiatives responsibly.

Responsibilities

• Design, configure, and extend ServiceNow AI Control Tower to support enterprise-wide AI governance and lifecycle management
• Build and maintain custom AI agents, skills, flow actions, and subflows using the Now Assist Skill Kit and Build Agent
• Develop and maintain integrations with third-party AI platforms (e.g., AWS Bedrock, Azure AI Foundry, GCP Vertex AI, Copilot Studio) via the Service Graph Connector framework
• Manage CMDB and CSDM data models to ensure accurate tracking of AI assets as configuration items
• Configure and troubleshoot plugin activation sequences, scopes, dependencies, and access controls
• Collaborate with AI Stewards, Risk & Compliance Managers, and Platform Administrators to implement risk assessments, compliance frameworks, and governance policies
• Monitor and support AI Agent Fabric protocols (MCP, A2A) for secure cross-agent communication
• Manage the full AI asset lifecycle from intake and assessment through deployment and retirement
• Write clean, maintainable scripts and workflows (business rules, script includes, client scripts, Flow Designer, IntegrationHub)
• Support version control, rollback, and quality assurance processes for custom AI skills

Required Qualifications

• 5+ years of ServiceNow development experience, including scripting and Studio/App Engine
• Strong working knowledge of CMDB and CSDM, including CI classes, relationships, and data health management
• Experience with Flow Designer, IntegrationHub, and Service Graph Connectors
• Hands-on experience with ACLs, role design, and persona-based access control
• Experience with plugin/scope management, including activation sequencing and dependency mapping
• Understanding of AI/agentic concepts: AI agents, LLMs, skills, and orchestration frameworks
• Familiarity with Now Assist Skill Kit and/or Build Agent for creating custom skills and agents
• Strong analytical and troubleshooting skills across complex, multi-system integrations
• Excellent communication skills, with the ability to work cross-functionally with governance, risk, security, and compliance stakeholders

Preferred Qualifications

• Direct experience implementing or administering ServiceNow AI Control Tower (AICT)
• Knowledge of AI governance, risk, and compliance (IRM/GRC) concepts
• Familiarity with AI Agent Fabric protocols (MCP, A2A)
• Experience integrating with third-party AI/ML platforms (Azure OpenAI, AWS Bedrock, GCP Vertex AI, etc.)
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist)
• Completion of ServiceNow's AI Control Tower Implementation Bootcamp or equivalent training

Workplace type:

Remote Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.