Service Support & Administration

3661 DHR Holding India Pvt. Ltd.; Bengaluru; On-site; INR 480,000 - 600,000; Full time

Job summary

Leica Biosystems in Bangalore (on-site) seeks a Service Support & Administration professional to deliver administrative and operational support to the Service Team. You will manage toll-free calls, service requests, work orders, dispatch and closure tracking, ensuring accurate documentation and timely processes.

The role reports to the Service Operations Manager. Requires a graduate with 3-5 years in service administration and strong MS Excel/Office, CRM, Navision skills, plus excellent English

Qualifications

• Graduate in any discipline; 3-5 years of experience in service administration or coordination.
• Proficient in MS Excel and MS Office, CRM, Navisions & service management systems.
• Excellent written and spoken English; strong documentation and data-management skills.

Responsibilities

• Manage end-to-end service administration activities including toll-free calls, logging, work orders, dispatch and closure tracking.
• Monitor service performance, maintain MIS reports, ensure SLA compliance, prepare quotations and coordinate invoicing/dispatch.
• Oversee inventory, raise purchase orders for stock replenishment and coordinate with BU for timely delivery.

Skills

MS Excel

MS Office

CRM

Navision

Service management systems

Education

Graduate in any discipline

Tools

MS Excel

MS Office

CRM

Navision

Job description

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible.

The Service Support & Administration will oversee delivering effective administrative and operational support to the Service Team by ensuring timely processing of service activities, accurate documentation, coordination with customers and internal teams, and proper monitoring of service performance..

This position reports to the Service Operations Manager and is part of the Service department located in Bangalore and will be an on‑site role to Support to All India as per requirement.

In this role, you will have the opportunity :

• Manage end-to-end service administration activities, including toll‑free call management, service request logging, work order creation, dispatch, and closure tracking.
• Monitor service performance, maintain MIS reports and documentation, ensure SLA compliance Prepare and submit service/AMC contract/ Spares quotations, process Customer order and coordinate Invoicing/ Dispatching Activities.
• Oversee inventory management, maintain stock accuracy, and ensure the availability of Critical service spares / Raise purchase orders for stock replenishment and coordinate with Business Unit for timely delivery.

The essential requirements of the job include:

• Graduate in any discipline; 3-5 years of experience in service administration, service coordination, customer support, technical administration or a similar role.
• Good knowledge of MS Excel and MS Office , CRM, Navisions & service management systems
• Good command of written and spoken English , Good documentation and data‑management skills & problem‑solving skills & ability to prioritize multiple service activities.

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.