Service Specialist, Data Services

Valmet; Maharashtra; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Bonus plan

Flexible work arrangements

Continuous learning opportunities

Job summary

Valmet seeks a seasoned Service Specialist, Data Services to manage enterprise-wide master data maintenance and daily operations. You’ll lead MDM, data governance, and data quality initiatives across ERP and CRM systems in a shared services environment.

You will collaborate with IT and business teams to migrate data, implement MDG portals, and develop dashboards for performance insights. A strong background in LN/CRM data, SQL, and Excel is required.

Qualifications

• 5-10 years of experience in MDM, data governance, data operations and shared services.
• Experience with ERP/LN and CRM systems and master data management.

Responsibilities

• Check data readiness, quality improvement, and master data management activities.
• Act as SME for ERP and CRM master data (Item, Business Partner, Installed Base).
• Ensure smooth data migration for rollouts and M&A projects in coordination with rollout teams.
• Support business transformation initiatives through effective data management.
• Perform data cleansing, imports, updates, and maintenance across ERP and CRM systems.
• Coordinate with IT to extract and transfer data from legacy systems (ERP, CRM, PLM).
• Define and use MDG Portal for master data structure creation and maintenance.
• Work with business to collect, validate, and migrate BP and Commercial Item data.
• Support integration and issue resolution across CRM, LN, Salesforce.
• Collaborate with stakeholders from Business and IT for smooth execution.
• Liaise with audit team and VDS lead for internal audits.
• Support PDM item data maintenance and link with ERP.
• Develop and maintain performance dashboards.

Skills

MDM

Data Governance

Data Operations

ERP systems

CRM systems

SQL

Excel

ServiceNow

Education

Bachelor's in Computer Science or related field

Tools

ServiceNow

MDG Portal

Salesforce

Job description

We are seeking a seasoned and efficient Service Specialist, Data Services to manage our enterprise-wide master data maintenance activities and day to day operations. The ideal candidate will bring 5-10 years of expertise in global MDM management, data governance, transformation delivery, and operational excellence within internal shared service center environments. This role will assist and manage day to day operations of Valmet Data Services team.

Areas of responsibility

• Check data readiness, quality improvement, and master data management activities.
• Act as Subject Matter Expert (SME) for ERP and CRM master data (Item, Business Partner, Installed Base).
• Ensure smooth data migration for rollouts and M&A projects in coordination with rollout teams.
• Support business transformation initiatives through effective data management.
• Perform data cleansing, imports, updates, and maintenance across ERP and CRM systems, including simulation and testing.
• Coordinate with IT experts to extract and transfer data from legacy systems (ERP, CRM, PLM, etc.).
• Define, develop and put to use MDG Portal for master data structure creation and maintenance.
• Work with business representatives to collect, validate, and migrate BP (Business Partner) and Commercial Item data.
• Support integration and issue resolution across systems (CRM, LN, Salesforce).
• Collaborate with stakeholders from Business and IT teams for smooth execution.
• Liaise between the audit team and VDS team lead for internal audits.
• Support PDM item data maintenance and link with ERP.
• Support to develop and maintain performance dashboards.

Basic Requirements Of The Position

• Bachelor’s in Computer Science, Engineering, or related field.
• 5-10 years of experience in MDM, Data Governance, Data Operations, and Shared Services.
• Strong Business knowledge preferably has worked in collaboration with Business like ERP implementation/roll out various CRM and ITSM tools and applications.
• Experience in data migration, quality management, and regulatory compliance.
• Technical skills to develop and maintain tools as necessary of operations.
• Strong knowledge of ERP (LN,preferred) and CRM system (CoMPasss and SFDC) and master data management.
• Experience with item, supplier, and warehouse, business partner and installedbase , Capital equipment, master data.
• Knowledge of SQL and proficiency in Microsoft tools like Excel and Power point.
• Familiar with ServiceNow, MDG Portal, and data import/export processes.
• ITSM basic level qualification is mandatory.
• Good understanding of supply chain, procurement, and manufacturing data flows.
• Prior experience of medium / big size MNC's would be added advantage.

Competencies And Skills Of The Position

• Strong attention to detail and accuracy as regards to master data.
• Ability to train, guide, and coordinate team activities, be a team player.
• Excellent communication and teamwork skills.
• Ability to work with multiple stakeholders across business and IT teams.
• Attention to detail and strong organizational skills.
• Proficient in Excel and basic data tools and project management tools.

We offer a collaborative and dynamic work environment with meaningful projects that support industrial efficiency. The global presence fosters cultural exchange, professional growth, and a shared commitment to excellence. You will also benefit from competitive compensation, bonus plan, health insurance, flexible work arrangements, continuous learning opportunities.