Service Specialist

Anton Paar; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Anton Paar India is seeking a Service Engineer to install, calibrate, maintain, and repair analytical instruments at customer sites across India. You will be the primary technical contact, ensuring service quality and customer satisfaction through proactive problem solving and timely communication.

The role requires strong interpersonal and presentation skills, willingness to travel extensively, and the ability to work independently while coordinating with multiple departments to deliver

Qualifications

• Master’s or Bachelor’s degree in a relevant field.
• Excellent written and verbal communication.
• Willingness for extensive travel across India.
• Ability to work independently and responsibly.

Responsibilities

• Install, calibrate, maintain and repair instruments via visits, phone or email.
• Ensure high customer satisfaction across assigned product lines and territories.
• Serve as primary customer contact for technical and service issues.
• Coordinate with departments to resolve customer concerns proactively.
• Maximize instrument coverage under Annual Maintenance Contracts.
• Follow up on collection of service receivables.
• Quote, negotiate and close service contracts and repair charges.
• Ensure CRM compliance and monitor CRM saved searches.
• Transfer leads and sales opportunities to sales team.
• Communicate new service opportunities and feedback to colleagues.
• Assist Sales Team in demonstrations when required.

Skills

Communication skills

Interpersonal skills

Problem-solving

Presentation skills

Organizational skills

Travel readiness

Education

Master’s/Bachelor’s degree

Job description

Company Description

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry. At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics. You may visit our website for more information at http://www.anton-paar.com/ Also, you may like to have a glimpse about the culture at Anton Paar India at https://www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/

Job Description

This role is responsible for the installation and maintenance of the instruments, preventive maintenance as well as other after-sales technical support solutions to the customers. They are responsible for establishing and maintaining proper business relationships with customers in order to address their inquiries, concerns and requests from time to time.

• Perform installation, calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email.
• Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.
• Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts.
• Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.
• Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract.
• Taking responsibility and following-up for collection of service receivables.
• Quoting, negotiating and closing service contracts and repair charges with customers.
• Ensuring full compliance to CRM and AP Service processes, workflows and guidelines.
• Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks.
• Strict adherence to all systems at AP
• Gaining and regularly updating a comprehensive technical knowledge of the assigned products.
• Identifying and transferring leads and sales opportunities to members of the sales team.
• Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues.
• Ensuring timely and effective communication with customers and colleagues.
• Assist Sales Team in conducting demonstrations, when required.

Qualifications

Master’s/ Bachelor’s degree

Additional Information

• Excellent written and verbal communication
• Must have - interpersonal, problem-solving, presentation and organizational skills
• Ability to work independently and responsibly
• High commitment to customer satisfaction
• Willingness for extensive travel as per the work requirement throughout India