Service Reliability Engineer

BT Group; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BT International in Gurugram seeks a Service Reliability Engineer to monitor and remotely administer a range of network devices, providing first‑line support and coordinating incident handling with client teams.

You will work with Cisco routers/switches, implement routing protocols, and assist with WAN/LAN technologies while documenting incidents and engaging TAC centers for vendors and providers. This 24x7 role requires strong communication and cross-team collaboration to keep services reliable.

Qualifications

• OSI & TCP/IP network architecture and layering concepts.
• Cisco IOS/CatOS and Nexus basic router/switch experience.
• Routing protocols including OSPF, EIGRP, BGP, static routing.
• WAN/LAN technologies and related transport methods.
• Experience with incident management and documentation tools.

Responsibilities

• Network monitoring, remote administration and operational support for managed devices.
• First-level network support via phone/email with basic troubleshooting.
• Coordinate with other teams to resolve incidents.
• Document incidents and handling of new events during outages.
• Interface with TAC centers for equipment vendors and WAN providers.

Skills

OSI & TCP/IP network architecture

Cisco Router & Switch experience (IOS,

Routing protocols (Static, OSPF, EIGRP

WAN transport technologies

LAN technologies

Wireless LAN technologies

WAN Acceleration

Incident Management

Documentation & incident logging

Tools

Expedio

NGSD

Job description

Job Description:

Job Title: Service Reliability Engineer

Req ID: 60196

Job Function: Business Services & Operations

Posting Start Date: 12/08/2026

Posting End Date: 18/08/2026

Division: BT International

Job Location: IND-Gurugram-IQ

Advertised Salary: competitive

Recruiter: Aparajita

Career Grade: F

Location: Gurugram

About The Role

• Primary job would be Network monitoring, remote administration and any other applicable operational support parameters for all managed Network devices.
• Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues.
• Coordination with other support teams for issue resolution (if required).
• Excellent communication and coordination of events during handling new incidents for any critical network outages.
• Proper documentation of incidents, PEWs as per standard process.
• Proper handling the new incidents (starting from creating the incident to closure of the incident) reported from monitoring tool, users/clients & other teams.
• Experience in interacting with TAC centers for both equipment vendors and WAN service provider.

24x7 support

What You’ll Be Doing

• OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLAN’s, VTP, STP.
• Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
• Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
• WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
• LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
• Wireless LAN technologies, Cisco unified wireless LAN solution etc.
• WAN Acceleration & compression services
• Experience on maintenance of Cisco multilayer switches, Cisco routers.
• Prior experience in Incident Management with exposure on the required tools like Expedio, NGSD etc.

Essential Skills / Experience

Must Have Experience In Event Management And Incident Management

Required Skills:

• OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLAN’s, VTP, STP.
• Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
• Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
• WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
• LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
• Wireless LAN technologies, Cisco unified wireless LAN solution etc.
• WAN Acceleration & compression services
• Experience on maintenance of Cisco multilayer switches, Cisco routers.
• Prior experience in Incident Management with exposure on the required tools like Expedio, NGSD etc.

Desirable Skills / Experience

Our Package

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Requirements