Security Professional

BT Group; India; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

BT Group is seeking a Security Professional to manage and administer network security for BT and its Global customers from the 24x7 Global Security Operations Centre in Gurgaon. The role covers incident and change management, customer services, and troubleshooting for external clients.

You will mentor colleagues and drive security improvements. Ideal candidates will have hands-on experience with Zscaler, firewalls, NAC solutions, and IAM tools (OKTA/CyberArk).

Qualifications

• Hands-on operation and management of security infrastructure.
• 5–8 years’ experience with security products and networks.
• Zscaler (ZIA/ZPA/ZDX/ZTB) experience required.
• Firewalls and next‑gen security devices experience.
• OKTA and CyberArk identity solutions experience.
• Experience with NAC solutions and ITIL processes.
• Security certifications encouraged (CCSP/PCNSE/NSE4).

Responsibilities

• Provide 24x7 security operation in-life support.
• Act as SME for technology and customer infrastructure networks.
• Review and implement security changes per policies and change control.
• Identify SIP areas to reduce incidents for key clients.
• Review code upgrades and test before production rollout.
• Monitor for intrusions and risk indicators through event logs.
• Provide incident support via Service Now and SLA adherence.
• Participate in CAB for complex issues and change management.
• Support product launches and conduct technology training.
• Ensure timely communication and updates to customers.

Skills

Security operations

Incident management

Change management

Stakeholder management

Effective communication

Education

B.E./B.Tech/MCA

Diploma in a relevant field

CCSP/PCNSE/NSE4

Tools

Zscaler

Cisco ISE

Aruba CPPM

Palo Alto Firewall

NAC (Cisco ISE)

Job description

Job Title: Security Professional

Req ID: 61669

Job Function: Security

Division: BT International

Job Location: IND-Rajarhat-DLF IT

Advertised Salary: Competitive

About the role

To manage and administer network security technologies for BT and its Global customers.

Customer facing role for security operational teams having hands‑on experience on security product and support on IT Security based services to a specified group of external global/corporate customers encompassing Change and Incident Management, Customer services, enquiries, fault diagnosis/resolution and problem management.

Position is based out of Gurgaon 24x7 Global Security Operational Centre.

What you’ll be doing

• Form an integral part of 24*7 rota to provide security in-life support
• Be a Subject Matter Expert for technology & customer infrastructure network
• Triage, Review, and implement security specific changes in line with Customer security policies and change control processes.
• Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
• Review code upgrade and test implement before rolling on to production
• Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
• To provide reactive incident support via Service Now , attending customer troubleshooting calls, providing detailed analysis and fixing issues within contractual obligation and SLA
• Adhere to change and incident management process. Represent on CAB for complex technical issues
• Drive new product launches & technology training
• To ensure that all agreed communication, notification , updates are delivered in timely manner
• Mentoring and supporting collegues with knowledge sharing on issues, technology platform

Essential Skills / Experience

• Hands‑on experience in operation and management of security infrastructure.
• 5-8 years of experience on following products/technologies
• Knowledge and Hand on experience on Zscaler (ZIA,ZPA,ZDX,ZTB)
• Knowledge and handon experience on Firewalls (ASA, FTD, FMC, Palo Alto Next Gen Firewall)
• Implementation and operation support experience on NAC Solution (Cisco ISE and Aruba CPPM)
• Identity and access managent knowledge on OKTA,CyberArk
• IPS policy management, signature fine tuning.
• Knowledge of device health monitoring tools and systems
• Stakeholder management and ability to work under pressure
• Effective oral and written communication

Experience Required

• Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
• Zscaler Certification
• CCSP//PCNSE/NSE4 preffered
• Professional Qualification such as B.E./B.Tech/MCA
• Diploma in a relevant field is Acceptable

At BT International, our purpose is to keep the world connected.

As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.