Service Reliability Engineer

BT Group; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

BT Group in Gurugram is seeking a Service Reliability Engineer to support the delivery of hardware, configuration and fiber connectivity across client locations, ensuring reliable networks.

You will provide critical technical support, perform analysis and design, develop and test systems, and document processes while collaborating with stakeholders to remove obstacles and support migrations of hardware.

Qualifications

• Experience in delivering network hardware deployment and configurations.
• Ability to analyze system requirements and design specifications.
• Strong documentation and reporting skills.

Responsibilities

• Delivers critical customer technical support for network, hardware, and infrastructure development.
• Executes across systems requirements data analysis, engineering, design, development, testing and deployment.
• Analyzes interfaces, maintains performance, workload, and software monitoring, and documents modifications.

Skills

Network troubleshooting

Systems analysis

Hardware config

Documentation

Job description

Job Title: Service Reliability Engineer

Req ID: 62148

Job Function: Business Operations

Posting Start Date: 26/08/2026

Posting End Date: 31/08/2026

Division: BT International

Job Location: IND-Gurugram-IQ

Advertised Salary: competitive

About the role

The Network Technician 3 assists in the delivery of hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations.

What you'll be doing

1. Delivers critical customer technical support for network, hardware, and infrastructure development.
2. Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.
3. Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.
4. Defines the problem and develops system requirements and specifications.
5. Prepares required documentation including program-level and user-level documentation; enhances existing software systems.
6. Manages work and priorities through ticketing system and workflow.
7. Collaborates with various stakeholders to remove project obstacles.
8. Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
9. Participates in the migration, basic configuration and rollout of new or upgraded hardware.
10. Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.
11. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.

Our Package

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world's leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive our digital transformation and keep our businesses running.With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it's about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you'll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.