Advanced Network Technician 4

BT Group; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

BT International is seeking an Advanced Network Technician 4 to monitor and manage BT’s global transmission networks 24/7. You will be part of a 24x7 operations team, owning incidents end-to-end and coordinating with vendors to minimize service impact.

The role requires strong communication skills, fault diagnosis abilities and experience with SDH/OTN/DWDM networks. A shift/on-call schedule is involved.

Qualifications

• Hands-on knowledge of SDH, OTN and DWDM networks.
• Experience with ITIL incident and escalation processes.
• Ability to interpret logs and perform fault diagnosis.

Responsibilities

• Monitor Transmission Network & services, assess alarms/events, and identify service impact.
• Own incidents end-to-end using ITSM tools, ensuring updates and SLAs.
• Diagnose and troubleshoot faults using logs, dashboards and runbooks.
• Escalate issues based on impact, urgency and resolution path.
• Coordinate with vendors/carriers to progress third-party faults.
• Communicate clearly with customers and stakeholders, especially during incidents.
• Manage and prioritise multiple incidents to minimise service impact.
• Support root cause analysis and continuous improvement.
• Work in a shift/on-call environment with strong ownership and handovers.

Skills

SDH & DWDM fundamentals

Monitoring & triage

Incident & escalation mgmt

Fault diagnosis & troubleshooting

Vendor coordination

Clear communication

Time management

Analytical skills

Tools

Nortel

Ciena

Huawei

NMS

Job description

Job Description

Job Title: Advanced Network Technician 4

Req ID: 62168

Job Function: Engineering

Posting Start Date: 25/08/2026

Posting End Date: 30/08/2026

Division: BT International

Job Location: IND-Bengaluru-Pritech

Advertised Salary: competitive

Job Req ID: 62168

Posting Date: 24-Aug-26

Function: Network Engineering

Location: Bengaluru

Salary:Competitive

About the role

In BTI N&I Operations we monitor and manage BT’s Global Transmission Networks, 24hours a day, 365 days a year. This includes our core SDH, DWDM and OTN networks that serve our BT global customers around the world. The role will require you to be part of a 24 x 7 operations teams to monitor and maintain our core platforms, ensuring we are putting our BTI international customers at the front of everything we do.

What you’ll be doing

• Monitor Transmission Network & services, assess alarms/events, and identify service impact
• Own incidents end-to-end using ITSM tools, ensuring accurate updates and SLA adherence.
• Diagnose and troubleshoot faults, using logs, dashboards, and runbooks.
• Escalate issues appropriately based on impact, urgency, and resolution path.
• Coordinate with vendors/carriers to progress third-party faults and escalations.
• Communicate clearly with customers and stakeholders, especially during high-pressure incidents.
• Manage and prioritise multiple incidents to minimise service impact.
• Support root cause analysis and continuous improvement.
• Work collaboratively in a shift/on-call environment with strong ownership and handovers

Essential Skills / Experience

Skills:

• SDH, OTN & DWDM Fundamentals
• Monitoring & event triage (alarms/events)
• Incident, ticket & escalation management ( ITIL )
• Fault diagnosis & troubleshooting support
• 3rd party Supplier/vendor coordination
• Strong communication & customer focus
• Time management & operational discipline
• Problem-solving & analytical skills

Desirable Skills / Experience

Hands-on experience with Nortel / Ciena / Huawei nodes / NMS

• Transmission NOC or relevant expereience
• Basic knowledge of SDH, DWDM, OTN Technologies
• Awareness of different types of Transmission Alarms, their Causes and remedial actions

At BT International, our purpose is to keep the world connected.

As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive our digital transformation and keep our businesses running.With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.