Service Professional – Modern Workplace (Unified Communications) (F/M/D)

000430 Klüber Lubrication India Pvt. Ltd.; Bengaluru; Remote; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote work with global teams

Job summary

Klüber Lubrication India Pvt. Ltd. is seeking an IT identity and access management specialist to support Microsoft 365, AD/Entra ID provisioning, MFA, SSO, Defender for Endpoint, and policy enforcement.

The role covers 2nd line Exchange/Teams/SharePoint support, incident resolution, and collaboration with global teams on Zero Trust initiatives, with remote/international teamwork.

Qualifications

• Solid experience with Microsoft 365 services and administration.
• Familiarity with ITIL processes and ticketing systems.
• Strong analytical and troubleshooting skills.
• Good communication skills in English (written and spoken).
• Ability to work independently and in a remote and international team setup.

Responsibilities

• Identity Management: Active Directory and Entra ID provisioning, group management, and role assignments.
• Troubleshoot CA, MFA, and SSO issues.
• Monitor Microsoft Defender for Endpoint alerts and incidents.
• Support remediation and threat investigations.
• Ensure endpoint compliance and policy enforcement.
• Collaborate on Zero Trust implementation and secure access strategies.
• 2nd level Exchange support: mailbox access, mail flow, and policy enforcement.
• Assist mailbox migrations and retention policies.
• Troubleshoot Exchange Online Protection configurations and spam analysis.
• 2nd level Teams support: chat, meetings, calling, and devices, policies in Admin Center.
• Support Teams Phone System and Direct Routing / Calling Plans.
• SharePoint Online: permissions and site access; content management.
• Support site provisioning, lifecycle management, and compliance settings.
• Synchronisation issues with OneDrive and SharePoint; integrated collaboration tools.
• Microsoft 365 Apps: installation, updates, and performance issues; activation/licensing.

Job description

Working at Freudenberg: We will wow your world!

Responsibilities

• Identity Management Support: Active Directory and Entra ID operations including user provisioning, group management, and role assignments.
• Troubleshoot issues related to Conditional Access, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).
• Assist with Microsoft Defender for Endpoint: Monitor alerts and incidents.
• Support remediation activities and threat investigations.
• Ensure endpoint compliance and policy enforcement.
• Contribute to security posture improvements and reporting.
• Collaborate on implementation of Zero Trust principles and secure access strategies.
• Exchange: Provide 2nd level support for mailbox access issues, mail flow problems, and policy enforcement.
• Assist with mailbox migrations, shared mailbox configurations, and retention policies.
• Troubleshoot issues related to transport rules, connectors, and message trace.
• Support Exchange Online Protection (EOP) configurations and spam/phishing analysis.
• Unified Communications: Provide 2nd level support for Microsoft Teams, including chat, meetings, and calling functionalities.
• Troubleshoot issues with Teams clients, devices, and connectivity.
• Support Teams Phone System (e.g., Direct Routing, Calling Plans) and assist with call quality analysis.
• Help manage Teams policies and configurations via the Teams Admin Center.
• SharePoint Online: Handle permissions and access issues for SharePoint sites and document libraries.
• Support site owners with configuration, content management, and metadata setup.
• Assist with site provisioning, lifecycle management, and compliance settings.
• Troubleshoot synchronization issues with OneDrive and SharePoint.
• Assist with integrated collaboration tools (e.g., Planner, Whiteboard) and secure file sharing.
• Microsoft 365 Apps: Provide support for installation, updates, and performance issues of M365 Apps (Word, Excel, Outlook, etc.).
• Troubleshoot activation and licensing problems.
• Assist with Group Policy configurations for endpoints.
• Support compliance and security features such as retention policies, DLP, and Defender for Office 365.
• Additional Responsibilities: Handle incidents and service requests escalated from 1st level support.
• Document solutions and contribute to internal knowledge base.
• Monitor service health dashboards and generate usage/performance reports.
• Collaborate with global teams and elevate complex issues to 3rd level or vendor support.
• Participate in automation and process improvement initiatives.

Qualifications

• Exeperience : 3-5 years

Required Skills & Qualifications

• Solid experience with Microsoft 365 services and administration
• Familiarity with ITIL processes and ticketing systems
• Strong analytical and troubleshooting skills
• Good communication skills in English (written and spoken)
• Ability to work independently and in a remote and international team setup

Preferred Qualifications

• Microsoft certifications (e.g., MS-100, MS-101, AZ-104, MS-203)
• Experience with PowerShell scripting
• Knowledge of compliance and security features in M365

Equal Opportunity Statement

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication India Pvt. Ltd. Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.