Service Operations Specialist

Vertiv Co; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Vertiv Co in Mumbai region seeks an UPS Service Engineer / Sr. Engineer to perform preventive maintenance, fault diagnosis, and on-site support for data centre power infrastructure. The role emphasizes quick fault resolution, high first-visit fix rates, and adherence to service contracts.

The candidate should have electrical engineering education and hands-on experience with UPS systems, batteries, and switchgear, ensuring safe, compliant service delivery.

Qualifications

• Experience with online 3-phase UPS systems and related power infrastructure.
• Ability to interpret electrical drawings and technical documentation.
• Experience in commissioning and servicing critical power equipment.

Responsibilities

• Attend breakdowns and emergency service requests within SLA.
• Provide on-site support for Time & Material breakdowns.
• Coordinate with technical support for fault escalations.
• Complete preventive maintenance within schedules and procedures.
• Identify risks and recommend corrective actions to prevent outages.
• Deliver professional service and technical support to achieve customer satisfaction.
• Diagnose faults quickly to minimize downtime and ensure timely repair closures.
• Maintain daily timesheets and call closures in FSM application.

Skills

UPS systems

UPS architecture 1200 kVA

Data Centre power

Batteries, STS, switchgear

Critical power equipment servicing

Electrical drawings reading

Education

BE/BTech/Diploma in Electrical/Electronics/Power Electronics

Job description

Position: UPS Service Engineer / Sr. Engineer

Education:- BE/ B-Tech/ Diploma- Electrical Engineering / Electronics Engineering / Power Electronics Engineering.

Overview:-

The UPS Service Engineer is responsible for carrying out scheduled preventive maintenance activities to maximize system reliability, optimize performance, reduce downtime, and ensure compliance with service contracts and customer requirements also responsible for responding to emergency breakdown calls, diagnosing faults, restoring system operation, minimizing downtime, and ensuring safe execution of corrective maintenance activities.

Key Points:-

1. Attend breakdown calls and emergency service requests within committed SLA response times and contractual obligations.
2. Provide on-site support for Time & Material breakdown cases.
3. Coordinate with technical support teams for critical fault escalations.
4. Ensure 100% completion of scheduled preventive maintenance activities within contractual timelines and company-defined service schedules.
5. Maintain high-quality maintenance standards through accurate inspections, thorough servicing, and adherence to established maintenance procedures.
6. Proactively identify potential equipment failures, performance degradation, and reliability risks, and recommend corrective actions before system outages occur.
7. Deliver professional service and technical support to achieve or exceed targeted customer satisfaction ratings.
8. Minimize equipment downtime by diagnosing faults efficiently and restoring UPS systems within targeted repair timelines.
9. Achieve a high percentage of first-visit resolutions through effective troubleshooting, technical expertise, and proper spare parts planning.
10. Ensure timely closure of breakdown cases by completing fault rectification, documentation, root cause analysis, and customer sign-off within defined service targets.
11. Maintain a high level of customer satisfaction by providing responsive support, clear communication, and effective problem resolution during critical service events.
12. Maintain daily Time sheet, Call Closure in FSM Application.

Technical Skills:-

1. Strong understanding of Online 3-Phase UPS Systems.
2. Knowledge of UPS architecture up to 1200 kVA.
3. Knowledge of Data Centre electrical infrastructure.
4. Understanding of batteries, STS, switchgear, and power distribution systems.
5. Experience in commissioning and servicing critical power equipment.
6. Ability to interpret electrical drawings and technical documentation.