Assistant Engineer - Field Service

Vertiv Group Corporation; Ballari District; On-site; INR 600,000 - 900,000; Full time

Job summary

Vertiv Group Corporation is seeking an Assistant Engineer - Field Service in Bengaluru, India. The role involves installing, commissioning, maintaining, and repairing UPS systems to ensure uninterrupted power for critical equipment.

You will troubleshoot issues, perform site surveys, and manage project timelines while communicating effectively with clients. Candidates should have an Electrical/Electronics background with UPS service experience, strong diagnostics ability, and good documentation

Qualifications

• Diploma or degree in Electrical or Electronics Engineering with 3–4 years UPS service experience.
• Experience with UPS systems and related electrical infrastructure.
• Strong troubleshooting and customer service mindset.

Responsibilities

• Install and commission UPS systems and associated equipment (transfer switches, PDU).
• Perform onsite maintenance, diagnose faults, and replace components (capacitors, batteries).
• Troubleshoot UPS issues onsite using diagnostic tools and document work.
• Provide customer support and training on UPS usage.
• Maintain documentation of maintenance, repairs, and site visits; read Single Line Diagrams.

Skills

Troubleshooting/fault-diagnostics

Communication skills

Energy Management/Automation

Electrical schematics reading

Task prioritization

Education

Electrical/Electronics Engineering qualification

Tools

Diagnostic tools

Job description

Assistant Engineer - Field Service

Bengaluru, India

Job Description

UPS System Maintenance Engineer:

A UPS (Uninterruptible Power Supply) engineerinstalls, maintains, and repairs UPS systems to ensure continuous power for critical equipment.This role often involves troubleshooting technical issues, performing preventative maintenance, and providing customer support.They also conduct site surveys, design systems, and manage project timelines.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

• Installation and Commissioning: Installing and setting up new UPS systems, including associated equipment like transfer switches and power distribution units.
• Onsite Maintenance and Repair: Performing routine maintenance, diagnosing and repairing faults, and replacing components like capacitors & batteries.
  Configure, and maintain UPS systems in accordance with manufacturer specifications and industry best practices.
  Conduct routine maintenance for AC / DC Power Systems Hardware and testing of UPS systems to ensure optimal performance and reliability.
  Performing routine maintenance of Li-ion / Nicad / Sealed Lead Battery Maintenance.
  Drafting of service reports following Breakdown / maintenance visits.
• Onsite Troubleshooting: Identifying and resolving technical issues with UPS systems, often using diagnostic tools and software.
  Maintain accurate records of work performed and parts used in accordance with company policies and procedures.
  Remote support / corrective attendance on short notice to priority sites during critical system failures / doomsday scenarios.
  Development of upgrade plans to suit client needs.System modifications / upgrades.
• Customer Support: Providing technical support to clients, answering questions, and training them on the proper use of UPS systems.
  Work with clients to identify their power requirements and recommend appropriate UPS solutions.
• Documentation: This role also has a customer facing element to it, so good email communications and literacy/report writing skills are a must.
  Maintaining accurate records of maintenance, repairs, and site visits.
  Able to read and provide Single Line Diagram.
• Safety: Adhering to safety regulations and procedures when working with electrical equipment.
• Project Management: Managing project timelines and ensuring successful completion of installation and maintenance tasks.
  Collaborate with other team members and subcontractors to complete projects on time and within budget.
• Site Assessments: Evaluating customer sites to determine the appropriate UPS system requirements.

Qualifications:

Required/ Minimum Qualifications:

• Qualification in diploma / degree in Electrical or Electronics Engineering with at 3-4 years’ experience in UPS services & Computer related discipline

Additional / Preferred Qualifications:

• Expert Knowledge in UPS systems in a data center or similar environment
• Experience in 3 phases UPS (Uninterruptible Power Supplies)
• A strong understanding of electrical and electronic systems, including power distribution, automatic Transfer Switch, PDU, SKRU and related components
• Strong, demonstrable troubleshooting/fault-diagnostics skills
• Excellent communication and interpersonal skills for interacting with clients and team members
• A commitment to providing excellent customer service and support
• Familiarity with Energy Management / Automation Systems
• Knowledge and understanding in reading Electrical One Line Schematics
• Be efficiently organized and able to prioritize multiple tasks