Service Operations Associate Manager

NCR Atleos; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

NCR Atleos is seeking a Service Operations Associate Manager in Mumbai to lead a dedicated team managing ATMaaS services for key customers. The role focuses on driving uptime, coordinating across departments, and delivering data-driven improvements to operations and help desk functions.

The ideal candidate will steer KRAs, engage customers regularly, and optimize vendor and team performance while ensuring timely, accurate reporting and compliance.

Responsibilities

• Define the KRA of the team and ensure constant feedback on outlier performers.
• Engage with customers on a continuous basis to understand their pulse and meet or exceed expectations.
• Coordinate interdepartmentally to ensure work orders and projects progress smoothly to a satisfactory conclusion.
• Evaluate vendor performance and identify ways to motivate and improve performance.
• Analyze team performance and drive operational efficiency.
• Lead initiatives and participate in projects to enhance help desk quality and efficiency.
• Maintain a data-driven mindset to identify improvement opportunities and quantify impact.
• Identify training needs and conduct timely refresher trainings to ensure process and product compliance.
• Ensure internal and customer reports (daily/weekly/monthly) are vetted and delivered without interruptions.
• Lead and manage customer reviews.

Skills

Team leadership

Stakeholder management

Data analysis

Vendor management

Cross-functional collaboration

Job description

## Service Operations Associate ManagerApply: MUMBAI, IND: Full time: Posted Today: End Date: November 3, 2026 (4 days left to apply): R1155108**About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.The role would require handling of a dedicated Team aligned to specific customers for whom NCR would manage the ATMaaS services. Core profile would require focus on delivering improved ATM uptime ATMaaS customer.• Define the KRA of team & ensure constant feedback on outlier performers.• Should engage with customers on continuous basis to understand their pulse in order to meet and exceed their expectations.• Interdepartmental coordination to ensure work orders/tasks/projects that require multiple stakeholder involvement are smoothly taken forward to a satisfactory conclusion.• Evaluate vendor performance, determine ways and means to motivate/improve performance.• Analyze team performance and track it closely drive operational efficiency.• Drive initiatives and participate in team projects that enhance the quality or efficiency of help desk service.• Should have an eye for data driven metrics and be able to understand the improvement opportunities, quantify the impact and devise ways to control performance leakages for both the customer and operations.• Identify training needs for the team and conduct timely refresher trainings to have complete process and product related compliance.• Ensure the various internal and customer reports (daily/weekly/monthly) are vetted and audited periodically as well always delivered to the recipients/customer without any unreasonable interruptions.• Should have capability to lead and manage Customer reviews.Offers of employment are conditional upon passage of screening criteria applicable to the job.