Partner Services Supervisor

NCR Atleos; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NCR Atleos, Mumbai, is seeking a Partner Services Supervisor to oversee day-to-day vendor operations and ensure delivery excellence for financial services clients. The role focuses on SLA/KPI governance, issue resolution, and cross-functional collaboration with procurement and operations teams.

The ideal candidate will have a strong background in vendor management, 6+ years in related roles, and demonstrated ability to lead initiatives, manage escalations, and drive cost optimization while

Qualifications

• Bachelor's degree in business, operations, engineering, supply chain or related field.
• 6+ years in vendor management or third-party delivery; 1–2 years in lead or supervisory role.
• Experience managing SLAs, KPIs, escalations and vendor improvement plans.
• Strong analytical, communication and stakeholder-management skills; proficiency in Excel and PowerPoint.

Responsibilities

• Manage day-to-day vendor operations and service delivery.
• Govern SLA/KPI performance through reviews, audits, ageing analysis and action tracking.
• Resolve backlogs, repeat failures and escalations through root-cause and corrective actions.
• Coordinate customer updates, recovery plans, risks and operational priorities.
• Lead vendor onboarding, capacity planning, compliance, renewals and transitions.
• Monitor billing, cost and productivity; drive optimization without affecting service quality.
• Provide dashboards and management reports on performance, trends, risks and actions.
• Drive automation, continuous improvement and accountability across teams and vendors.

Skills

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor's degree in business/operations/engineering or related field

Tools

Excel

PowerPoint

Job description

Partner Services SupervisorWe use cookies on this site. By permitting cookies and continuing to use our site, you agree to our use of cookies. Click here for more information about how we use cookies and how you can manage your cookie settings.# Access Expanded## Partner Services SupervisorApply: MUMBAI, IND: Full time: Posted Today: R1154998**About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**About NCR Atleos Corporation** NCR Atleos enables financial institutions and retailers to deliver reliable self-service banking and operational services through customer, partner and field-service ecosystems. **Key Areas of Responsibility** • Manage day-to-day vendor operations and service delivery across assigned services. • Govern SLA/KPI performance through reviews, audits, ageing analysis and action tracking. • Resolve backlogs, repeat failures and escalations through root-cause and corrective actions. • Coordinate customer updates, recovery plans, risks and operational priorities. • Lead vendor onboarding, capacity planning, compliance, renewals and transitions. • Monitor billing, cost and productivity; drive optimization without affecting service quality. • Provide dashboards and management reports on performance, trends, risks and actions. • Drive automation, continuous improvement and accountability across teams and vendors. **Basic Qualifications** • Bachelor's degree in business, operations, engineering, supply chain or a related field. • 6+ years in vendor management/service operations or third-party delivery, Preferred 1 to 2 years in a lead or supervisory role. • Experience managing SLAs, KPIs, escalations and vendor improvement plans. • Strong analytical, communication and stakeholder-management skills, with proficiency in Excel and PowerPoint. **Preferred Qualifications** • Postgraduate Any qualification in operations, supply chain or business management will be added Bonus • Experience in ATM, banking technology, managed services or distributed field operations. • Knowledge of contracts, procurement, commercial controls, risk and vendor compliance. • Experience using dashboards, data analysis or automation to improve decisions and service outcomes. Offers of employment are conditional upon passage of screening criteria applicable to the job.**EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.**Statement to Third Party Agencies**To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.