Service Now Administrator Lead

Purview Services; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Purview Services in India is seeking a ServiceNow Analyst/Consultant to lead implementation and integration projects. You will work with stakeholders to gather requirements, design workflows, and ensure data quality while delivering user training and post-go-live support.

The role requires strong ServiceNow expertise (ITSM/HRSD/CMDB), scripting (JavaScript/HTML/CSS/XML), and familiarity with Agile practices and Git for version control. Excellent collaboration and problem-solving are essential.

Qualifications

• Experience in ServiceNow implementations meeting business requirements.
• Strong knowledge of ServiceNow modules: ITSM, HRSD, CMDB.
• Proficient in JavaScript, HTML, CSS, and XML scripting.
• Familiarity with Agile methodologies and Git version control.
• Excellent problem-solving skills and attention to detail.
• Ability to collaborate effectively with stakeholders.

Responsibilities

• Manage and implement ServiceNow solutions to meet business requirements.
• Collaborate with stakeholders to gather and analyze business needs.
• Design and develop workflows, business rules, and integrations using ServiceNow tools.
• Troubleshoot and resolve technical issues related to ServiceNow implementation.
• Provide training and support to end-users on ServiceNow applications.
• Ensure data quality and integrity by implementing best practices and standards.

Skills

Stakeholder collaboration

Analytical thinking

Problem solving

Teamwork

Communication skills

Tools

ServiceNow

Git

ITSM

HRSD

CMDB

JavaScript

HTML

CSS

XML

Job description

Roles and Responsibility

• Manage and implement ServiceNow solutions to meet business requirements.
• Collaborate with stakeholders to gather and analyze business needs.
• Design and develop workflows, business rules, and integrations using ServiceNow tools.
• Troubleshoot and resolve technical issues related to ServiceNow implementation.
• Provide training and support to end-users on ServiceNow applications.
• Ensure data quality and integrity by implementing best practices and standards.

Job Requirements

• Experience in IT services and consulting industry is preferred.
• Strong knowledge of ServiceNow platform, including modules such as ITSM, HRSD, CMDB, etc.
• Experience with scripting languages such as JavaScript, HTML, CSS, and XML.
• Familiarity with Agile methodologies and version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and communicate effectively with stakeholders.