Service Management/Senior Software Engineer

HSBC Holdings; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HSBC Software Development India in Hyderabad is seeking a Senior Software Engineer to own and deliver IT service management tasks with minimal supervision. You will monitor Self-service Machines, analyze performance, and drive improvements across the estate.

The role requires 18 months IT experience, strong analytical and communication skills, and the ability to work in a 24/7 environment. The team focuses on reliability and stakeholder collaboration in HSBC's vast global network.

Qualifications

• Graduate in any discipline with IT exposure.
• Self-driven and proactive with ability to handle pressure.
• Strong analytical and decision-making abilities.
• Excellent communication and stakeholder management.
• Willing to work in a 24/7 environment.

Responsibilities

• Take ownership of assigned tasks and execute on time with minimal supervision.
• Monitor service availability of Self-service Machines; report failures promptly.
• Implement improvements to estate services and processes.
• Escalate issues to HSBC teams and communicate clearly with stakeholders.
• Analyze service performance data to identify trends and address disruptions.
• Support daily activities ensuring policy and standards are followed.

Skills

Self-driven

Ability to work under pressure

Analytical skills

Stakeholder management

Strong communication skills

Education

Graduate in any discipline

Tools

Windows 7/10

Microsoft Office

ATM/Self-service kit

Job description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

In this role, you will:

• This role requires the applicant to take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision.
• Monitor service availability of all Self-service Machines in the estate, be proactive in reporting failures and reaching out to support teams to prevent crisis situations. Identify opportunities to improve processes as per business needs and operational efficiency goals with supporting reports with data.
• Understand and undertake relevant changes in the estate as well as work towards continual improvement to existing services.
• Be responsible for escalations to different parties within and outside HSBC. Report on service availability, record and log issues in a timely and clear manner, as well as to communicate to branch and all interested parties.
• Review and understand information produced by other IT Service Management teams.
• Actively engage in continuous improvement objectives defined by the IT Service Management managers.
• Support daily activities to ensure policy and standards are enforced within Selfservice all while ensuring compliance.
• Undertake analysis and follow-up of service performance, incident and change data to identify and address trends and patterns of disruption/failure.
• Build and support effective working relationships and engage with key stakeholders to proactively drive enduring operational Service protection & Quality improvements and accountability.
• Provide consulting services to various stakeholder groups to communicate and educate on best practices.

To be successful in this role, you should meet the following requirements:

• Candidate should be atleast a graduate in any discipline with 18 months of IT experience
• Self driven, proactive and the ability to work under pressure to deliver results within timescales with quality.
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment.
• Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision making skills.
• Enthusiasm for new technologies and change.
• Good working knowledge of Windows 7/10, Microsoft office suite of applications and basic working knowledge of an ATM/Self-service kit.
• Strong interpersonal skills & great stakeholder management.
• Good communication skills, both verbal and written.
• To work in 24/7 environment.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by - HSBC Software Development India