Service Management Professional

Purview Services; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

Purview Services is seeking a capable Service Delivery Leader to coordinate teams and drive process improvements for delivering high-quality services. You will collaborate across functions to resolve issues, analyze performance, and implement quality controls.

The role requires strong service management knowledge, excellent communication, analytical thinking, and the ability to lead and motivate teams in a fast-paced environment.

Qualifications

• Strong understanding of service management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and decision-making skills with attention to detail.
• Experience with service management tools and technologies is an asset.
• Ability to lead and motivate teams to achieve exceptional results.

Responsibilities

• Manage and coordinate service delivery teams to ensure high-quality services.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze service performance data to identify areas for improvement.
• Implement quality control measures to ensure consistency and excellence.
• Provide training and coaching to team members to enhance their skills and knowledge.

Skills

Service mgmt

Communication

Prioritization

Analytical

Leadership

Problem solving

Tools

ServiceNow

Job description

Roles and Responsibility

• Manage and coordinate service delivery teams to ensure high-quality services.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze service performance data to identify areas for improvement.
• Implement quality control measures to ensure consistency and excellence.
• Provide training and coaching to team members to enhance their skills and knowledge.

Job Requirements

• Strong understanding of service management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and decision-making skills with attention to detail.
• Experience with service management tools and technologies is an asset.
• Ability to lead and motivate teams to achieve exceptional results.