Service Management Professional

Purview Services; Coimbatore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Purview Services seeks a Service Delivery Manager to lead and coordinate service delivery teams in Coimbatore, ensuring high-quality services for clients. You will develop process improvements, collaborate with cross-functional teams, analyze performance data, and implement quality controls to drive excellence.

The role requires strong understanding of service management, excellent communication, and the ability to lead and train teams in a fast-paced environment.

Qualifications

• Strong understanding of service management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and decision-making skills with attention to detail.
• Experience with service management tools and technologies is an asset.
• Ability to lead and motivate teams to achieve exceptional results.

Responsibilities

• Manage and coordinate service delivery teams to ensure high-quality services.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze service performance data to identify areas for improvement.
• Implement quality control measures to ensure consistency and excellence.
• Provide training and coaching to team members to enhance their skills and knowledge.

Skills

Service management

Communication

Problem-solving

Prioritization

Analytical thinking

Team leadership

Training and coaching

Job description

Roles and Responsibility

• Manage and coordinate service delivery teams to ensure high-quality services.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze service performance data to identify areas for improvement.
• Implement quality control measures to ensure consistency and excellence.
• Provide training and coaching to team members to enhance their skills and knowledge.

Job Requirements

• Strong understanding of service management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and decision-making skills with attention to detail.
• Experience with service management tools and technologies is an asset.
• Ability to lead and motivate teams to achieve exceptional results.