Service Management Practitioner

Accenture; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture in Bengaluru is looking for a Service Management Practitioner to support program delivery and manage service contracts. This role involves coordinating projects while ensuring effective communication with key stakeholders and maintaining service goals.

The ideal candidate will have at least 2 years of experience in incident management, strong analytical skills, and the ability to manage multiple priorities under pressure. A 15 years full time education is required for this position.

Qualifications

• Minimum 2 years of experience required.
• Proficiency in Incident Management.
• Strong analytical and problem-solving skills.

Responsibilities

• Support service delivery of programs and projects.
• Manage contracts and facilitate shared service coordination.
• Build and maintain relationships with stakeholders.

Skills

Incident Management

Analytical skills

Problem-solving skills

Communication skills

Education

15 years full time education

Job description

Project Role

Service Management Practitioner

Project Role Description

Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Must Have Skills

• Incident Management

Good to have skills

NA

Experience

Minimum 2 years of experience is required.

Educational Qualification

15 years full time education.

Summary

As a Service Management Practitioner, a typical day involves supporting the delivery of various programs, projects, or managed services by ensuring smooth coordination and effective communication among all involved parties. This role requires managing contracts and facilitating shared service coordination to maintain alignment with organizational goals. Building and nurturing strong relationships with key stakeholders and sponsors is essential to foster commitment and drive the strategic agenda forward. The position demands proactive engagement to ensure that all aspects of service delivery are progressing efficiently and any challenges are addressed promptly to maintain service excellence.

Roles Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure seamless service delivery and resolve any operational issues.
• Monitor project progress and elevate risks or issues to appropriate stakeholders in a timely manner.
• Assist in the continuous improvement of service management processes and practices.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Professional Technical Skills

• Proficiency in Incident Management.
• Strong analytical and problem‑solving abilities to effectively manage and resolve incidents.
• Excellent communication skills to liaise with stakeholders and coordinate across teams.
• Ability to manage multiple priorities and work under pressure in a dynamic environment.
• Familiarity with service management frameworks and best practices.
• Competence in using service management tools and software to track and report incidents.

Additional Information

This position is based at our Bengaluru office. A 15 years full time education is required.