Service Management Lead

8114 ASOL - Pune 3 SEZ Company; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Service Management Lead to oversee delivery of programs, projects or managed services at our Pune SEZ location. You will coordinate through contract management and shared service collaboration, while building strong sponsor relationships to advance strategic objectives.

The role requires 5+ years of experience, proficiency with Ansible on Azure, and 15 years of full-time education. Strong stakeholder management and cross-team alignment are essential for success.

Qualifications

• Must have 5+ years of experience in service management or related roles.
• Must possess Ansible on Microsoft Azure expertise.
• 15 years of full-time education is required.
• Strong stakeholder management and project coordination skills.

Responsibilities

• Oversee delivery of programs, projects or managed services.
• Coordinate projects through contract management and shared service coordination.
• Build and maintain relationships with key stakeholders and sponsors.
• Ensure alignment with organizational strategy and objectives.
• Mentor team members and drive collaborative decision-making.

Skills

Ansible on Microsoft Azure

Python

Unix Shell Scripting

Education

15 years full time education

Job description

Project Role: Service Management Lead

Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills : Ansible on Microsoft Azure

Good to have skills : Python (Programming Language), Unix Shell Scripting

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: As a Service Management Lead, a typical day involves overseeing the successful delivery of various programs, projects, or managed services. This role requires coordinating multiple projects by managing contracts and facilitating shared service collaboration. The position also focuses on building and nurturing strong relationships with key stakeholders and sponsors to secure their engagement and support, thereby advancing strategic objectives. The role demands continuous communication and alignment across teams to ensure smooth execution and achievement of organizational goals.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to align project goals with organizational strategy and stakeholder expectations.
• Facilitate effective communication channels among diverse teams to enhance collaboration and project outcomes.
• Mentor and support junior team members to foster professional growth and improve team performance.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Ansible on Microsoft Azure.
• Good To Have Skills: Experience with Python (Programming Language), Unix Shell Scripting.
• Strong knowledge of cloud infrastructure management and automation using Ansible within Microsoft Azure environments.
• Ability to design, implement, and troubleshoot automation workflows to optimize service delivery.
• Experience in managing configuration, deployment, and orchestration of cloud resources.
• Familiarity with scripting and automation best practices to enhance operational efficiency.

Additional Information

• The candidate should have minimum 5 years of experience in Ansible on Microsoft Azure.
• This position is based at our PDC3C - SEZ location.
• A 15 years full time education is required.
• 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture